Future of Customer Service Automation for Businesses EMEA Edition
Customers deserve great experiences. A quick response can increase brand loyalty. However, when agents are busy or have a heavy workload, they may not be able to answer standard questions quickly. This can disappoint customers and lead to poor service. So what can you do to keep the customer experience alive? Organizations should consider automation. You need to plan a system that solves customer problems with minimal human intervention. Customer service automation benefits both agents and customers. While this helps to quickly answer common customer questions, it also saves your support staff from having to answer all of your questions.
More importantly, automation is great for customers who prefer self-service and avoid human interaction. This saves time for both agents and customers. Automation is a new trend in customer service. Now, more and more businesses want to use it and benefit their customers.
The introduction of customer service automation aims to provide fast, non-human 24/7 support using software and technological innovations. Customer service chatbots provide immediate responses to customers, saving agents time and effort when handling requests.
Through Group Futurista’s latest episode of virtual summits, we are coming up with ‘Future of Customer Service Automation for Businesses’ to be held on 12 Sept. 2023. In this virtual summit, our panel of experts discuss, share, and present their expertise insights & real-world case studies.
Book your seats asap !!
Connect, listen and learn with our live digital sessions.
Conversations and deliberations that are contagious.
Network Digitally with industry leaders across the globe.
Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.
The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations.
Industry's thought leaders, decision-makers, and solution providers will gather virtually to discuss the latest trends, innovations, and technologies in the Artificial Intelligence Industry.
Congregation of industry's top-level executives and senior officials for knowledge sharing.
Virtual Contact center:An Undeniable Choice for Current Times.
Achieving Agility & Competitive Advantage through AI & R.P.A in Virtual Contact Centres.
Maintaining Operations for a Fully Remote Team through A Virtual Contact Center.
Omni-Channel Experience
Data Security
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Interactive Voice Response (IVR)
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Hyper Personalization
Automatic Call Distributor (ACD)
Cost-Effective Multitenancy Model
Virtual Contact Center Model
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Predictive Behavioral Routing (PBR)
Seamless Customer Service.
Omnichannel Routing
Intelligent Automation
IT
Energy
Manufacturing
Healthcare and Life Sciences
Transportat
Retail
Travel & Hospitality
Media and Entertainment
Education
