Future of AI Contact Centers & CX Virtual Summit — US Edition Date - 24th September, 2026
Time - 11:00 AM ET

Explore how leading organizations across the United States are leveraging AI agents, conversational AI, intelligent automation, and customer experience platforms to transform contact centers, automate customer interactions, and deliver personalized, always-on support at enterprise scale. The Future of AI Contact Centers & CX Virtual Summit brings together Chief Customer Officers, CX leaders, contact center executives, AI innovators, operations leaders, and technology experts to discuss the future of AI-driven customer engagement.

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About The Event

Build AI-First Customer Experiences. Empower Every Interaction. Redefine Contact Centers.

As customer expectations continue to rise, organizations must deliver fast, accurate, and personalized service across voice, chat, email, messaging, and digital channels. Traditional contact centers often struggle with long wait times, rising operational costs, inconsistent service quality, and increasing interaction volumes.

Leading enterprises are deploying AI agents, conversational AI, intelligent routing, agent-assist technologies, workflow automation, and real-time customer intelligence to resolve customer issues faster, improve agent productivity, and deliver seamless customer experiences across every touchpoint.

This summit explores how organizations are:


  • Deploying AI agents to automate customer conversations at scale
  • Leveraging conversational AI across voice and digital channels
  • Improving agent productivity with real-time AI assistance
  • Automating customer service workflows and case resolution
  • Personalizing customer interactions using AI-driven insights
  • Optimizing contact center operations through intelligent automation
  • Integrating AI with CRM, enterprise systems, and customer data
  • Building secure, scalable, and AI-first customer engagement strategies

Attendees will gain practical insights into AI-powered customer service, contact center transformation, conversational AI, and the future of intelligent customer engagement.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • AI agents for customer service
  • Conversational AI and voice automation
  • Intelligent contact center operations
  • Agent assist and workforce productivity
  • Customer journey automation
  • Omnichannel customer engagement
  • AI-powered customer insights
  • Contact center workflow automation
  • Real-time customer experience analytics
  • Future of AI-driven customer service

Key Focus Areas:

  • Customer Experience (CX)
  • AI Contact Centers
  • Conversational AI
  • AI Agents
  • Intelligent Automation
  • Contact Center Operations
  • Customer Engagement
  • Agent Productivity
  • Omnichannel Customer Service
  • Customer Intelligence
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Topics We Cover

Future of AI Contact Centers
Conversational AI & AI Agents
Intelligent Customer Service Automation
Contact Center Transformation
AI-Powered Agent Assistance
Omnichannel Customer Engagement
Customer Journey Intelligence
AI for Service Operations
Real-Time Customer Experience Analytics
Building the Autonomous Contact Center

Industries

Financial Services & Banking
Retail & E-Commerce
Healthcare
Telecommunications
Insurance
Travel & Hospitality
Technology & SaaS
Utilities
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads, Managers & Specialists in -

  • Customer Experience
  • Contact Center Operations
  • Customer Service
  • Customer Success
  • Digital Transformation
  • Artificial Intelligence
  • Operations
  • CRM
  • Customer Support
  • Innovation

Our Speakers

Hear from Chief Customer Officers, CX executives, contact center leaders, AI specialists, customer operations experts, and digital transformation innovators sharing real-world insights on deploying AI agents, automating customer interactions, improving agent performance, and building intelligent customer engagement strategies for the modern enterprise.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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