Future of AI in Customer Experience Virtual Summit Date - 18th June, 2026
Time - 1100 HRS BST

Explore how AI is transforming customer experience into a proactive, intelligent, and highly personalized ecosystem. The Future of AI in Customer Experience Virtual Summit brings together CX leaders, AI innovators, and digital transformation experts to discuss how enterprises are leveraging AI to automate interactions, predict customer needs, and deliver seamless experiences at scale.

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About The Event

Automate Experiences. Personalize at Scale. Deliver Intelligent CX.

Customer expectations are evolving rapidly, demanding real-time, personalized, and seamless interactions across every touchpoint. Traditional CX models struggle with fragmented systems, reactive engagement, and operational inefficiencies.

Modern AI-powered platforms are enabling organizations to unify data, automate workflows, and orchestrate end-to-end customer journeys. These solutions leverage machine learning, predictive analytics, and conversational AI to transform how businesses interact with customers.

This summit explores how organizations are:


  • Automating customer interactions with AI-driven workflows
  • Delivering real-time, personalized experiences across channels
  • Predicting customer needs and enabling proactive engagement
  • Enhancing agent productivity with AI copilots and automation
  • Unifying data, systems, and workflows for seamless CX delivery

Attendees will gain actionable insights into building AI-first customer experience strategies that improve efficiency, reduce costs, and increase customer satisfaction.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • AI-powered customer experience transformation
  • From reactive support to proactive and predictive engagement
  • Personalization at scale using behavioral and real-time data
  • AI copilots and automation for agent productivity
  • Conversational AI, chatbots, and virtual assistants
  • Omnichannel customer journey orchestration
  • Real-time analytics and CX performance optimization
  • Reducing operational costs through AI automation
  • Balancing automation with human experience
  • Measuring ROI and impact of AI in CX

Key Focus Areas:

  • AI-Powered Customer Experience Platforms
  • Predictive & Proactive Engagement
  • Conversational AI & Virtual Assistants
  • Omni-Channel CX Orchestration
  • Workforce Augmentation & Agent AI
  • Customer Journey Optimization
  • Real-Time Analytics & Insights
  • Automation & Workflow Optimization
  • CX Data Unification & Integration
  • AI-Driven Digital Transformation
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Topics We Cover

AI in Customer Experience (CX)
Customer Experience Automation
Predictive Analytics & Personalization
Conversational AI & Chatbots
AI Copilots for Contact Centers
Omnichannel Engagement Strategies
Real-Time CX Analytics
Customer Journey Mapping & Optimization
Workforce Engagement & Productivity
Future of AI-First CX

Industries

Banking & Financial Services
Retail & E-Commerce
Telecommunications
Healthcare
Travel & Hospitality
Technology & SaaS
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads & Specialists in -

  • Customer Experience & Customer Success
  • Contact Center & Service Operations
  • AI & Digital Transformation
  • Customer Engagement & Marketing
  • Data & Analytics
  • IT & Technology Leadership

Our Speakers

Hear from CX leaders, AI innovators, and enterprise technology experts sharing real-world strategies for AI-driven customer engagement, automation, and delivering intelligent, personalized customer experiences at scale.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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