About The AI Automation in CX Summit


The AI Automation in CX Summit, organized by Group Futurista, is set to explore transformative strategies for enhancing customer experience through cutting-edge AI automation. This summit will bring together industry leaders, innovators, and AI experts to discuss how automation is reshaping customer interactions, from hyper-personalization to seamless omnichannel support. Attendees will gain insights into leveraging AI for real-time feedback, proactive issue resolution, and consistent customer engagement. With practical case studies, future-focused sessions, and networking opportunities, this summit will illuminate the future of customer experience, enabling businesses to stay ahead in a digitally driven marketplace.

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Hyper-Personalized Interactions at Scale
AI automation allows businesses to deliver hyper-personalized customer experiences on a massive scale, which was previously unimaginable with traditional systems. AI-driven algorithms analyze vast amounts of data from each customer interaction, such as browsing habits, purchasing patterns, and real-time feedback, to build a detailed profile of each user’s preferences. This information enables businesses to provide tailored product recommendations, proactive customer support, and customized content that resonates with each individual. As a result, companies can enhance customer satisfaction, loyalty, and retention by making every interaction feel unique and relevant, while reducing the need for human intervention.

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Seamless Omnichannel Support and Interaction
AI automation streamlines CX by enabling seamless and consistent support across various channels, such as chat, email, social media, and phone. Through Natural Language Processing (NLP) and Machine Learning, AI tools like chatbots and virtual assistants can engage with customers across platforms, understanding context and past interactions regardless of the channel. This omnichannel support approach ensures customers receive consistent answers, smooth handoffs, and a unified experience, leading to higher satisfaction rates. Moreover, by integrating all channels into a central AI system, businesses can reduce redundancies, eliminate information silos, and enhance the customer’s journey across digital and physical touchpoints.

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Real-Time Insights and Proactive Problem Resolution
AI automation provides companies with real-time insights into customer sentiments, issues, and engagement trends by continuously analyzing interactions and feedback. This instant feedback loop enables companies to proactively address potential issues before they escalate, maintaining a positive brand perception. With predictive analytics, AI can identify recurring problems and initiate corrective measures, sometimes even before the customer becomes aware of them. For instance, if AI detects a common frustration point in a new app feature, the company can alert the development team immediately to deploy a fix, reducing negative impacts. This proactive approach builds trust and demonstrates a company’s commitment to customer satisfaction.


Speakers

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Why Attend

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Comprehensive Agenda
Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.

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Boost your Business
Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.

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Intelligent Event Experience
A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.

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Topic We Cover

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AI Chatbots in Service

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Machine Learning Insights

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Real-Time Voice Analysis

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AI Data Analytics

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Scalable Hyper-Personalization

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Automated Multichannel Support

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NLP in Experience

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RPA in Operations

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Ethical AI Practices

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Feedback Loops for Products

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Future of Conversational AI

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AI in Crisis Response

Industries

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Retail and e-commerce

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Financial Services

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Travel & Transport

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Gaming

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Manufacturing

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Consumer Services

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Energy & Utilities




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A premium networking experience with a pristine venue, smart applications, and fine dining services, enabling our delegates to make the most out of their time in a business class environment.


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Filtered invitations for the selected key decision makers representing the world's largest organizations across industries, academia, and government organizations, making the conference apt and productive in all aspects.


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Provision of a platform to innovative start-ups, leading solution providers, and cutting-edge product developers.


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Customized packages designed for the right id of exposure, for the right kind of audience.


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Most creative people in business: leaders who are shaping the Future of business in creative ways.


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World changing ideas: Products, concepts and policies that are perusing innovation for good.


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Innovation by design: the best products, services, interfaces and design ideas in business.


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Most innovative companies: The top companies in technology, media, finance and more.

Futurista Startup Elevate

Futurista Startup Elevate is a platform that transforms big-ideas into reality! The FOAICX2025 6th May, 2025 will fuel start-ups to take themselves to the top by providing access to VC's, Mentors, and Potential Clientele from the corresponding industries. The perks include Product Showcasing, Speaking Slots, and Campaigns running among our thoroughly researched pack of delegates.

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