Future of AI for CX / Contact Centers Virtual Summit — US Edition Date - 9th September, 2026
Time - 1000 HRS CEST

Explore how organizations across the DACH region are transforming customer experience and contact center operations through AI-powered automation, conversational intelligence, and real-time customer insights. The Future of AI for CX / Contact Centers Virtual Summit brings together CX leaders, contact center executives, and AI innovators to discuss how intelligent technologies are redefining customer interactions and service delivery.

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About The Event

Enhance Conversations. Automate Service. Deliver Intelligent Customer Experiences.

As customer expectations continue to evolve, contact centers are rapidly adopting AI-driven technologies to improve response times, personalize interactions, and optimize operational efficiency. From conversational AI to real-time analytics, organizations are modernizing CX operations to deliver seamless, intelligent, and multilingual customer experiences.

This summit explores how organizations are:


  • Leveraging AI-powered conversational platforms for customer engagement
  • Automating customer support workflows with intelligent virtual agents
  • Enhancing real-time agent assistance and operational efficiency
  • Using speech and language AI for customer insights and sentiment analysis
  • Improving multilingual support across diverse customer bases
  • Integrating AI into omnichannel customer experience strategies

Attendees will gain practical insights into transforming contact centers, scaling AI-driven CX operations, and improving customer satisfaction through intelligent automation.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • AI-powered customer engagement strategies
  • Conversational AI and virtual assistants
  • Real-time agent assist technologies
  • Speech AI and sentiment analysis
  • Omnichannel customer experience transformation
  • Multilingual AI support for global customers
  • Contact center automation and workflow optimization
  • AI-driven analytics and customer insights
  • Reducing operational costs with AI
  • Future of intelligent customer service operations

Key Focus Areas:

  • AI for Customer Experience (CX)
  • Contact Center Automation
  • Conversational AI & NLP
  • Real-Time Agent Assistance
  • Speech & Language Intelligence
  • Omnichannel Customer Engagement
  • Customer Analytics & Insights
  • AI-Driven Workflow Optimization
  • Multilingual AI Solutions
  • Intelligent Service Operations
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Topics We Cover

Future of AI in Contact Centers
Conversational AI Platforms
Real-Time CX Analytics
Intelligent Virtual Agents
Speech Recognition & Sentiment Analysis
Omnichannel Support Strategies
AI-Powered Customer Engagement
Automation in Customer Service
Data-Driven CX Transformation
Operational Efficiency Through AI

Industries

Telecommunications
Banking & Financial Services
Retail & E-Commerce
Technology & SaaS
Travel & Hospitality
Healthcare & Insurance
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads & Specialists in -

  • Customer Experience (CX)
  • Contact Center Operations
  • Customer Support & Service
  • AI & Automation
  • Digital Transformation
  • IT & Technology
  • Data & Analytics

Our Speakers

Hear from CX leaders, AI innovators, and customer service experts sharing real-world insights on leveraging conversational AI, automating customer interactions, and transforming contact centers into intelligent, data-driven customer engagement hubs across the DACH region.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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