Future of AI for CX / Contact Centers Virtual Summit — US Edition Date - 9th September, 2026
Time - 11:00 AM ET

Explore how organizations across the United States are transforming customer experience and contact center operations through conversational AI, voice automation, intelligent customer service, and next-generation CX technologies. The Future of AI for CX / Contact Centers Virtual Summit brings together customer experience leaders, contact center executives, AI innovators, and digital transformation professionals to discuss how artificial intelligence is reshaping customer interactions, improving service quality, and driving operational efficiency.

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About The Event

Reimagine Customer Conversations. Automate Service. Elevate Experiences.

As customer expectations continue to rise, organizations are embracing AI-powered customer engagement technologies to deliver faster, more personalized, and always-available support. From voice assistants and virtual agents to intelligent call routing and conversational AI, businesses are transforming contact centers into strategic customer engagement hubs that improve satisfaction while reducing operational costs.

This summit explores how organizations are:


  • Leveraging conversational AI to automate customer interactions
  • Enhancing customer experience through intelligent voice assistants
  • Improving contact center efficiency with AI-powered automation
  • Delivering personalized customer support at scale
  • Utilizing AI-driven analytics to optimize customer journeys
  • Reducing wait times and improving first-contact resolution
  • Empowering agents with real-time AI assistance and insights
  • Building scalable, omnichannel customer engagement strategies

Attendees will gain practical insights into AI-powered customer service innovation, contact center modernization, conversational AI adoption, and building intelligent customer engagement strategies for the future.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • Conversational AI and voice automation strategies
  • AI-powered customer service transformation
  • Virtual agents and intelligent customer interactions
  • Contact center automation and optimization
  • AI-driven customer journey analytics
  • Omnichannel customer engagement strategies
  • Agent assist technologies and workforce productivity
  • Personalization through AI and customer intelligence
  • Future of voice-first customer experiences
  • Emerging trends in AI-powered CX

Key Focus Areas:

  • Conversational AI
  • Contact Center Automation
  • Customer Experience (CX)
  • Voice AI & Virtual Agents
  • Intelligent Customer Engagement
  • Omnichannel Service Strategies
  • Agent Assist Technologies
  • Customer Journey Analytics
  • AI-Powered Personalization
  • Contact Center Transformation
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Topics We Cover

Future of AI in Customer Experience
Conversational AI & Voice Automation
Intelligent Contact Center Operations
Virtual Agents & Self-Service Technologies
AI-Powered Customer Insights
Omnichannel Engagement Innovation
Customer Journey Optimization
Agent Productivity & Workforce Enablement
Voice AI & Natural Language Processing
Next-Generation Customer Service Strategies

Industries

Retail & E-Commerce
Financial Services & Banking
Insurance
Telecommunications
Healthcare & Life Sciences
Travel & Hospitality
Technology & SaaS
Utilities & Consumer Services
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads, Managers & Specialists in -

  • Customer Experience (CX)
  • Contact Center Operations
  • Customer Service
  • Digital Transformation
  • AI & Automation
  • Customer Engagement
  • Workforce Management
  • Operations & Service Delivery
  • Customer Success
  • Innovation & Technology

Our Speakers

Hear from customer experience leaders, contact center innovators, AI strategists, and digital transformation experts sharing real-world insights on leveraging conversational AI, intelligent automation, and voice technologies to improve customer satisfaction, streamline operations, empower service teams, and create the next generation of customer experiences.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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