Future of AI for CX / Contact Centers Virtual Summit — EMEA Edition Date - 24th September, 2026
Time - 1100 HRS CEST

Explore how leading organizations across EMEA are leveraging conversational AI, AI agents, voice automation, and intelligent customer engagement platforms to transform contact centers, elevate customer experiences, and empower service teams. The Future of AI for CX / Contact Centers Virtual Summit brings together Chief Customer Officers, CX leaders, contact center executives, digital transformation professionals, and AI innovators to discuss the future of intelligent customer service.

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About The Event

Deliver Smarter Conversations. Empower Every Agent. Transform Customer Experience.

Customer expectations continue to rise as organizations are expected to deliver fast, personalized, and always-available support across every communication channel. Traditional contact center models struggle to keep pace with increasing interaction volumes, multilingual customer demands, and rising operational costs.

Leading organizations are adopting AI-powered voice agents, conversational AI, real-time agent assistance, intelligent call routing, customer intent recognition, and workflow automation to improve service quality, reduce resolution times, and create seamless customer experiences at scale.

This summit explores how organizations are:


  • Leveraging conversational AI to automate customer interactions
  • Deploying AI voice agents for intelligent customer service
  • Improving agent productivity through real-time AI assistance
  • Personalizing customer experiences across voice and digital channels
  • Automating post-call workflows and customer service operations
  • Utilizing customer conversation intelligence to improve business outcomes
  • Integrating AI across CRM, contact center, and enterprise systems
  • Building scalable, multilingual customer engagement strategies

Attendees will gain practical insights into conversational AI, intelligent contact center operations, customer experience innovation, and AI-powered service transformation.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • Conversational AI for customer engagement
  • AI voice agents and virtual assistants
  • Contact center automation strategies
  • Real-time agent assist and coaching
  • Customer conversation intelligence
  • Omnichannel customer engagement
  • Intelligent call routing and workflow automation
  • Personalization through AI
  • Multilingual customer service innovation
  • Future of AI-powered contact centers

Key Focus Areas:

  • Customer Experience (CX)
  • Contact Center AI
  • Conversational AI
  • AI Voice Agents
  • Customer Engagement
  • Intelligent Automation
  • Agent Assist
  • Omnichannel Customer Service
  • Conversation Intelligence
  • Digital Customer Experience
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Topics We Cover

Customer Experience (CX)
Contact Center AI
Conversational AI
AI Voice Agents
Customer Engagement
Intelligent Automation
Agent Assist
Omnichannel Customer Service
Conversation Intelligence
Digital Customer Experience

Industries

Financial Services & Banking
Retail & E-Commerce
Telecommunications
Healthcare & Life Sciences
Travel & Hospitality
Insurance
Technology & SaaS
Utilities
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads, Managers & Specialists in -

  • Customer Experience
  • Contact Center Operations
  • Customer Service
  • Digital Transformation
  • Customer Success
  • AI & Automation
  • Operations
  • CRM
  • Digital Channels
  • Innovation

Our Speakers

Hear from Chief Customer Officers, CX executives, contact center leaders, AI specialists, digital transformation experts, and customer engagement innovators sharing real-world insights on deploying conversational AI, modernizing customer service operations, improving agent performance, and delivering exceptional customer experiences through intelligent automation.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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