Future of AI for CX / Contact Centers Virtual Summit — UK Edition Date - 24th September, 2026
Time - 1000 HRS BST

Explore how organizations across the UK are transforming customer experience and contact centers through AI-powered voice technologies, automation, and real-time insights. The Future of AI for CX / Contact Centers Virtual Summit brings together CX leaders, contact center heads, and AI innovators to discuss how intelligent automation is redefining customer interactions.

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About The Event

Enhance Conversations. Automate Service. Elevate Customer Experience.

As customer expectations rise and interaction volumes increase, traditional contact centers are evolving into AI-driven experience hubs. Organizations are leveraging speech AI, natural language processing, and automation to deliver faster, more accurate, and highly personalized customer support.

This summit explores how organizations are:


  • Leveraging AI-powered speech recognition and voice analytics
  • Automating customer interactions with virtual agents and chatbots
  • Enhancing real-time agent assistance and performance
  • Improving call quality and customer satisfaction
  • Reducing operational costs through intelligent automation
  • Gaining actionable insights from customer conversations

Attendees will gain practical insights into modernizing contact centers, deploying AI-driven CX solutions, and delivering seamless, intelligent customer experiences.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • AI in contact center transformation
  • Speech recognition and voice AI technologies
  • Real-time agent assist and automation
  • Conversational AI and virtual agents
  • Customer sentiment analysis and insights
  • Omnichannel customer support strategies
  • Reducing call center costs with AI
  • Enhancing customer satisfaction and experience
  • Data-driven CX decision-making
  • Future of AI in customer support

Key Focus Areas:

  • AI for Customer Experience (CX)
  • Contact Center Automation
  • Speech & Voice AI
  • Conversational AI & Chatbots
  • Real-Time Agent Assist
  • Customer Analytics & Insights
  • Omnichannel Support
  • CX Performance Optimization
  • Automation & Cost Reduction
  • AI-Driven Customer Engagement
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Topics We Cover

Future of Contact Centers
AI in Customer Support
Speech Recognition & NLP
Conversational AI Platforms
Real-Time CX Analytics
Customer Sentiment Analysis
Omnichannel CX Strategies
Automation in Contact Centers
AI-Powered Agent Productivity
CX Transformation with AI

Industries

Telecommunications
Banking & Financial Services
Retail & E-Commerce
Travel & Hospitality
Technology & SaaS
Healthcare
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads & Specialists in -

  • Customer Experience (CX)
  • Contact Center Operations
  • Customer Support & Service
  • AI & Automation
  • Digital Transformation
  • IT & Technology
  • Data & Analytics

Our Speakers

Hear from CX leaders, AI innovators, and contact center experts sharing real-world insights on leveraging speech AI, automating customer interactions, and transforming contact centers into intelligent, customer-centric experience hubs.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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