Future of AI-Driven Customer Experience & Personalization Virtual Summit Date - 24th June, 2026
Time - 1100 HRS ET

Discover how organizations are using AI to transform customer experience and deliver hyper-personalized, real-time, and data-driven interactions across every touchpoint. Gain practical insights into customer intelligence, personalization engines, and AI-powered engagement strategies that drive loyalty, growth, and competitive advantage.

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About The Event

Design Smarter Experiences. Personalize at Scale. Drive Customer Loyalty.

The Future of AI-Driven Customer Experience & Personalization Virtual Summit is a premier online event bringing together CX leaders, digital strategists, marketing executives, data scientists, and technology innovators to explore how artificial intelligence is redefining customer engagement.

As customer expectations continue to rise, businesses must move beyond static journeys and generic experiences. This summit highlights how organizations are leveraging AI, machine learning, and real-time data to deliver relevant, seamless, and emotionally intelligent experiences at scale.

Designed for professionals across customer experience, marketing, digital transformation, analytics, and technology, this summit provides a platform to learn from experts, exchange ideas, and discover actionable strategies that drive measurable business impact.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • AI-powered customer journey orchestration
  • Real-time personalization across digital and physical channels
  • Customer data platforms (CDPs) and unified customer profiles
  • Predictive analytics for customer behavior and intent
  • Hyper-personalization using machine learning models
  • AI-driven recommendation and next-best-action engines
  • Ethical AI and responsible personalization practices
  • Omnichannel experience optimization with AI
  • Measuring ROI of AI-driven CX initiatives
  • Scaling personalization across global customer bases

Key Focus Areas:

  • Building unified, AI-ready customer data foundations
  • Designing intelligent, adaptive customer journeys
  • Activating real-time personalization across channels
  • Embedding AI into marketing, sales, and service workflows
  • Ensuring trust, transparency, and ethical use of AI
  • Driving measurable business outcomes from CX investments
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Topics We Cover

AI in Customer Experience
Personalization Engines & Recommendation Systems
Customer Data Platforms (CDPs)
Predictive Analytics & Customer Intelligence
Omnichannel Experience Design
Marketing Automation & AI
Customer Journey Analytics
Behavioral Targeting & Segmentation
AI Ethics & Responsible AI
CX Measurement & ROI
Conversational AI & Virtual Assistants
Future of Customer Engagement

Industries

Retail & E-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Technology & SaaS
Telecom
Media & Entertainment
Travel & Hospitality
Insurance
Education
Automotive
Professional Services
Consumer Goods
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads, Managers & Specialists in -

  • Customer Experience (CX)
  • Marketing & Growth
  • Digital Transformation
  • Customer Analytics & Insights
  • Personalization & Optimization
  • CRM & Customer Platforms
  • E-Commerce & Digital Commerce
  • Data Science & AI
  • Customer Engagement
  • Product Experience
  • Marketing Technology (MarTech)
  • Business Innovation

Our Speakers

Hear from CX leaders, marketing executives, AI strategists, data scientists, and digital transformation experts sharing insights, frameworks, and real-world success stories shaping the future of customer experience and personalization.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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that’s rising beyond.

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