Future of AI-Powered Customer Experience — APAC Edition Date - 19th November 2026
Time - 1000 HRS SGT

Customer expectations across APAC are evolving as digital interactions become more connected, immediate, and personalized. Organizations are increasingly using AI to understand customer intent, predict behavior, automate engagement, and deliver relevant experiences across web, mobile, service, marketing, and other touchpoints. The quality of these experiences depends on having accurate, real-time customer context. Organizations are bringing together first-party data, identity, behavioral signals, consent, and AI insights to help teams make faster decisions and deliver more relevant customer experiences.

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About The Event

Creating Smarter Customer Experiences With AI and Real-Time Intelligence

AI-powered customer experience is moving beyond chatbots and automated responses. Organizations are using real-time customer signals and intelligent decisioning to understand what customers need, anticipate their next action, and deliver relevant experiences at the right moment.

This summit explores how organizations are:


  • Using AI to understand customer intent and behavior
  • Building unified customer profiles across channels and devices
  • Delivering personalized experiences in real time
  • Using predictive insights to anticipate customer needs
  • Connecting AI models with live customer data
  • Automating customer journey decisions and next-best actions
  • Improving customer service with relevant customer context
  • Personalizing experiences across web, mobile, email, and advertising
  • Using first-party data to strengthen customer engagement
  • Balancing AI-driven personalization with privacy and consent

Modern customer experience platforms are increasingly connecting real-time data, identity resolution, AI models, consent, and activation so organizations can respond to customer signals while they are still relevant.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • The role of AI in transforming customer experience
  • Building a unified view of customers across touchpoints
  • Using real-time signals to understand customer intent
  • AI-powered personalization across the customer journey
  • Predictive analytics for customer behavior and engagement
  • Connecting AI models with real-time customer context
  • Using AI to improve customer service interactions
  • Automating next-best actions and journey decisions
  • Balancing personalization with privacy and consent
  • Measuring the business impact of AI-powered CX

Key Focus Areas:

  • AI-powered customer experience
  • Real-time customer intelligence
  • Personalization
  • Customer data platforms
  • Predictive customer analytics
  • Customer journey orchestration
  • Conversational AI
  • Customer service intelligence
  • First-party customer data
  • Privacy and consent management
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Topics We Cover

AI-driven customer journey personalization
Real-time customer intent detection
Predictive customer behavior
AI-powered next-best actions
Unified customer profiles
Real-time audience activation
Conversational AI for customer service
AI-powered recommendations and offers
Customer sentiment and behavioral analysis
Consent-aware AI personalization

Industries

Banking & Financial Services
Insurance
Retail & E-commerce
Telecommunications
Travel & Hospitality
Healthcare & Life Sciences
Technology & Software
Automotive
Media & Entertainment
Consumer Goods
Logistics & Transportation
Professional Services
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads & Specialists in -

  • Customer Experience
  • Digital Marketing
  • Marketing Technology
  • Customer Data & Analytics
  • Customer Insights
  • CRM
  • Personalization
  • Digital Transformation
  • AI & Machine Learning
  • Customer Service
  • Product & Digital Experience
  • Data Privacy & Compliance

Our Speakers

The summit brings together senior leaders from customer experience, marketing, data, AI, analytics, technology, and digital transformation teams across APAC. Industry experts will share practical insights on using AI and real-time customer intelligence to personalize experiences, improve customer service, anticipate customer needs, and create connected experiences across every stage of the customer journey.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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