Future of AI-Powered Customer Experience & Net Promoter Growth Virtual Summit — US Edition Date - 15th September, 2026
Time - 1100 HRS ET

Explore how organizations are transforming customer experience through real-time feedback, AI-driven insights, and Net Promoter Score (NPS) strategies. The Future of AI-Powered Customer Experience & Net Promoter Growth Virtual Summit brings together CX leaders, customer success teams, and operations professionals to discuss how businesses are turning feedback into measurable growth.

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About The Event

Listen in Real Time. Act Instantly. Turn Feedback into Growth.

Customer expectations are higher than ever, and delivering exceptional experiences requires more than periodic surveys and delayed insights. Organizations must capture feedback in real time, act on it instantly, and empower frontline teams to improve every customer interaction.

Modern experience platforms are redefining CX by combining NPS, real-time feedback collection, AI-driven insights, and frontline coaching into a unified system. These solutions enable businesses to close the loop quickly, resolve issues proactively, and drive continuous improvement across customer touchpoints.

This summit explores how organizations are:


  • Capturing real-time customer feedback across touchpoints
  • Leveraging NPS to measure and improve customer loyalty
  • Using AI to identify trends and actionable insights
  • Empowering frontline teams to act on feedback instantly
  • Driving revenue growth through improved customer experience

Attendees will gain actionable insights into building feedback-driven, customer-centric organizations that improve satisfaction, retention, and long-term growth.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • AI-powered customer experience strategies
  • Net Promoter Score (NPS) optimization
  • Real-time feedback collection and analysis
  • Closing the feedback loop with customers
  • Empowering frontline teams with actionable insights
  • Improving customer retention and loyalty
  • Linking CX metrics to revenue growth
  • Identifying trends and sentiment using AI
  • Enhancing customer journeys across touchpoints
  • Building a culture of continuous experience improvement

Key Focus Areas:

  • Customer Experience (CX)
  • Net Promoter Score (NPS)
  • Real-Time Feedback Systems
  • AI-Driven Insights
  • Frontline Employee Engagement
  • Customer Retention & Loyalty
  • Experience Analytics
  • Feedback Loop Automation
  • Customer Journey Optimization
  • Revenue Growth Through CX
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Topics We Cover

AI in Customer Experience
NPS Strategy & Implementation
Real-Time Feedback Collection
Customer Sentiment Analysis
Frontline Enablement & Coaching
Customer Journey Optimization
Experience Analytics & Insights
Customer Retention Strategies
CX & Revenue Alignment
Future of Feedback-Driven Organizations

Industries

SaaS & Technology
Retail & E-Commerce
Hospitality
Healthcare
Financial Services
Service-Based Businesses
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads & Specialists in -

  • Customer Experience (CX)
  • Customer Success
  • Operations
  • Marketing & Growth
  • Product & Service Delivery
  • Customer Insights & Analytics

Our Speakers

Hear from CX leaders, customer success experts, and operations professionals sharing real-world insights on capturing real-time feedback, improving NPS, and driving measurable business growth through exceptional customer experiences.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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