Future of AI-Powered Customer Support, Conversational AI & Agent Assist Virtual Summit — US Edition Date - 18th November, 2026
Time - 11:00 AM ET

Explore how leading enterprises across the United States are transforming customer support through conversational AI, intelligent virtual assistants, AI-powered agent assist, and automated service operations. The Future of AI-Powered Customer Support, Conversational AI & Agent Assist Virtual Summit brings together customer experience leaders, contact center executives, AI specialists, digital transformation professionals, and technology innovators to discuss the future of intelligent customer engagement.

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About The Event

Deliver Smarter Support. Empower Every Agent. Elevate Every Customer Experience.

Customer expectations continue to rise as organizations strive to deliver faster, more personalized, and seamless support across every channel. At the same time, support teams are managing growing interaction volumes, increasing operational costs, and the need to maintain consistent service quality.

Leading organizations are leveraging conversational AI, AI-powered agent assist, intelligent knowledge management, automation, real-time guidance, and omnichannel customer engagement platforms to improve first-contact resolution, enhance agent productivity, reduce response times, and deliver exceptional customer experiences.

This summit explores how organisations are:


  • Automating customer interactions with conversational AI
  • Empowering support agents with AI-powered real-time assistance
  • Delivering personalized customer experiences across every channel
  • Improving self-service with intelligent virtual assistants
  • Accelerating issue resolution through AI-driven knowledge discovery
  • Optimizing contact center performance with intelligent automation
  • Leveraging AI insights to improve customer satisfaction
  • Building scalable, secure, and efficient customer support operations

Attendees will gain practical insights into conversational AI, customer support automation, agent assist technologies, and next-generation customer experience strategies.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • Conversational AI for customer support
  • AI-powered agent assist
  • Intelligent virtual assistants
  • Customer self-service automation
  • Omnichannel customer engagement
  • AI-powered knowledge management
  • Contact center automation
  • Customer experience analytics
  • Real-time agent guidance
  • Future of intelligent customer support

Key Focus Areas:

  • Customer Support
  • Conversational AI
  • Agent Assist
  • Customer Experience
  • Contact Center Automation
  • Intelligent Virtual Assistants
  • Knowledge Management
  • Omnichannel Engagement
  • AI-Powered Service Operations
  • Customer Analytics
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Topics We Cover

Future of AI-Powered Customer Support
Conversational AI for Enterprise Service
AI Agent Assist for Contact Centers
Intelligent Self-Service & Virtual Assistants
AI-Powered Knowledge Discovery
Omnichannel Customer Engagement Strategies
Improving Agent Productivity with AI
Customer Experience Analytics & Insights
Automating Enterprise Service Operations
Building the Intelligent Contact Center of the Future

Industries

Financial Services
Healthcare & Life Sciences
Retail & E-Commerce
Telecommunications
Technology & SaaS
Travel & Hospitality
Insurance
Professional Services
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads, Managers & Specialists in -

  • Customer Experience
  • Customer Support
  • Contact Center Operations
  • Customer Success
  • Digital Transformation
  • Artificial Intelligence
  • Service Operations
  • Customer Engagement
  • IT
  • Business Transformation

Our Speakers

Hear from customer experience executives, contact center leaders, customer support professionals, AI experts, digital transformation specialists, and technology innovators sharing real-world insights on modernizing customer support, improving agent performance, enhancing customer engagement, and delivering intelligent, AI-powered service experiences.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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