Future of Conversational AI & Contact Centers Virtual Summit
Redefining customer engagement through intelligent conversations, automation, and AI-driven experiences.
Date
3rd February, 2026Time
1500 hrs BST / 1000 hrs ETExperts Speakers
20+Overview
Future of Conversational AI & Contact Centers
The Future of Conversational AI & Contact Centers Virtual Summit is a premier online event bringing together global experts, technologists, and CX leaders to explore the transformation of customer engagement through Conversational AI. As organizations pivot toward intelligent automation and hyper-personalized experiences, Conversational AI is rapidly becoming the strategic core of modern contact centers.
This summit delves into the next generation of AI-powered communication — from voice assistants and chatbots to multimodal AI agents and generative experiences. It’s where contact center innovation meets cutting-edge language models, speech recognition, and emotional intelligence to deliver seamless, human-like customer interactions.
Gain insights from leading voices in AI, automation, and customer experience as they redefine the blueprint for digital conversations that scale — securely, empathetically, and efficiently.
Why
Explore the Evolution of Conversational AI & Intelligent CX!
The Future of Conversational AI & Contact Centers Virtual Summit is your exclusive gateway to understanding how enterprises are transforming customer interactions through natural language technologies, automation, and real-time intelligence.
From self-service optimization to agent augmentation, discover how Conversational AI is reshaping service efficiency, customer loyalty, and operational excellence.
Here’s why this is a can’t-miss virtual experience:
Deep Technical Sessions
Gain expert insights into speech AI, NLP architectures, generative dialogue models, and integration frameworks for enterprise contact centers.
Panel Discussions & Fireside Chats
Hear from global CX leaders, technology architects, and AI innovators driving transformation in customer engagement.
Use Cases & Real-world Deployments
Explore success stories from industries implementing Conversational AI to scale service delivery and reduce costs.
Virtual Networking & 1:1 Meetings
Connect with peers, solution providers, and technology partners across industries in an interactive digital environment.
Our
Knowledge Sessions
Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.
Industry Leaders
Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.
Attendees
Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.
Our
As digital-first engagement becomes the norm, Conversational AI is transforming how businesses communicate with customers — from reactive service models to proactive, personalized, and context-aware experiences.
The Future of Conversational AI & Contact Centers Virtual Summit explores how enterprises are leveraging large language models, speech AI, and automation platforms to design the next era of intelligent customer interactions.
From agent assist and real-time analytics to sentiment-aware dialogue systems, this summit dives deep into the strategies, technologies, and governance models powering the evolution of contact centers into experience hubs.
Key Highlights of the Future of Conversational AI & Contact Centers Virtual Summit:
- Generative AI in Customer Service: Explore how LLMs are enabling natural, context-rich customer conversations.
- AI-Driven Agent Assist: Learn how AI copilots empower human agents with real-time insights and recommendations.
- Omnichannel Experience Design: Discover best practices for creating seamless voice, chat, and social support ecosystems.
- Emotion & Sentiment AI: Understand how emotional intelligence enhances customer satisfaction and retention.
- Scalable Automation & Orchestration: Architect AI solutions that balance automation efficiency with human empathy.
- Voice Analytics & Speech AI: Leverage speech recognition and analytics for actionable CX insights.
WHO SHOULD ATTEND?
CXOs, VPs, Directors, Heads, Managers & Specialists of -
- Customer Experience (CX)
- Contact Center Operations
- Conversational AI / Voice AI
- Customer Support & Success
- Automation Strategy
- AI Engineering
- Data & Analytics
- Product Management – CX / AI
- Innovation & Digital Transformation
- Omnichannel Engagement
- Marketing Automation
- Voice & Chatbot Development
- RPA / Intelligent Automation
- IT & Technology Architecture
Topics
Conversational AI Strategy
Large Language Models in CX
Generative AI for Customer Support
Speech Recognition & Voice Analytics
Omnichannel Contact Center Design
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Intelligent Virtual Agents (IVAs)
Emotion Detection & Sentiment Analysis
Multimodal Conversational Interfaces
Real-Time Agent Assist
Conversational UX / Design Thinking
AI Governance in Customer Interaction
Hyperpersonalization in CX
Low-Code Chatbot Development
Analytics-Driven Customer Insights
AI-Powered Quality Management
Industries
Banking & Financial Services
Insurance
Retail & E-commerce
Healthcare & Life Sciences
Telecommunications
Travel & Hospitality
IT & Software Services
Energy & Utilities
Speakers
Karen Mascarenhas
Manager, Demand Generation - Uniphore
Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care
Jennifer Mavaseh
Director of Business Development -Nastel Technologies, Inc.
It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses
Elise Dumolin
Field Marketing Manager -DACH -Nintex
Thank you so much for all ur support for the event. Future of Expense Management for Businesses
Cameron
Regional Marketing Specialist, APAC - Akeneo
Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses
Frequently Asked Questions
Where will the event be held?
This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
How do I log in on the day of the virtual event?
Your login details will be sent to you via email before the event. Use them to access the online platform.
Can I invite my colleagues and friends to attend the virtual event?
Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.
