Future of Call Center Automation for Businesses Summit


Date:- 17th October, 2023
Time:- 9:00 AM BST
Venue - Doubletree By Hilton London - Kingston Upon Thames, London, UK

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About The Future of Call Center Automation for Businesses Summit, London

The Future of Call Center Automation for Businesses Summit is a gathering of industry leaders and experts in the field of call center automation who come together to discuss emerging trends and technologies in the space. The summit aims to provide a platform for participants to share their experiences and insights and explore innovative solutions for automating call center operations. Topics typically covered at the summit include chatbots and virtual agents, artificial intelligence and machine learning, omnichannel communication, and the future of customer service. The goal of the summit is to facilitate collaboration and knowledge-sharing among participants and to promote best practices for call center automation in the years to come. By leveraging cutting-edge technologies, businesses can streamline their operations, reduce costs, and provide better customer experiences, making call center automation a critical area of focus for any organization looking to stay ahead in today's fast-paced digital landscape.

The Future of Call Centers: Embracing Automation for Better Service

As businesses continue to adopt digital technologies and prioritize customer experience, the future of call centers is rapidly evolving. With the emergence of chatbots, virtual agents, and other forms of automation, call centers are becoming more efficient and effective at handling customer inquiries and providing personalized service. Automation enables call centers to handle a larger volume of calls, reduce wait times, and provide 24/7 support to customers. Additionally, it allows for more accurate and consistent responses, as well as the ability to gather valuable customer data and insights. While automation can never fully replace the human touch, it can be used to enhance and complement the service provided by call center agents. As businesses continue to explore new ways of leveraging technology, the future of call centers lies in embracing automation as a means to deliver better, faster, and more efficient service to customers.

Chatbots and Virtual Agents: The Next Generation of Call Center Automation

Chatbots and virtual agents represent the next generation of call center automation, offering businesses a way to provide efficient and personalized customer service at scale. Chatbots are computer programs that use natural language processing to understand and respond to customer inquiries, while virtual agents are more sophisticated AI-powered programs that can handle complex tasks and transactions. By integrating chatbots and virtual agents into their call center operations, businesses can reduce wait times, lower costs, and improve customer satisfaction. These technologies can handle routine inquiries, freeing up human agents to focus on more complex issues that require human intervention. With advancements in AI and machine learning, chatbots, and virtual agents are becoming more intelligent and capable of providing personalized experiences that rival those of human agents. As such, chatbots and virtual agents are poised to become an essential component of call center automation in the years to come.

How AI and Machine Learning are Transforming Call Center Operations

The emergence of artificial intelligence (AI) and machine learning (ML) has led to a revolution in call center operations, with businesses increasingly turning to these technologies to automate their customer service operations. AI-powered chatbots and virtual agents are becoming increasingly sophisticated, able to handle a wide range of customer queries and requests with speed and accuracy. Machine learning algorithms can also be used to analyze call center data, identifying trends and patterns that can be used to optimize operations and improve customer service. By leveraging these technologies, businesses can reduce costs, improve efficiency, and enhance the customer experience, all while freeing up human agents to focus on more complex tasks. As AI and ML continue to evolve, the potential for call center automation will only continue to grow, making it an essential area of focus for any organization looking to stay ahead in today's digital landscape.

"Automation is not a standalone solution, it's a tool to enhance the customer experience." - Blake Morgan, Customer Experience Futurist.

Event Speakers

Here are some of our speakers

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Past Sponsors

Platinum Sponsor

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Gold Sponsor

Past Media Partner

Why Attend

"Automation is the future of every industry, and the call center industry is no exception." - Abhishek Kumar, Managing Director, TTEC India

Comprehensive Agenda

Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.

Boost your Business

Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.

Intelligent Event Experience

A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.

Who Should Attend

CXO, VP, Director, Head, Manager & Specialist of :-

  • Call Center Automation
  • Contact Centre
  • Robotic Process Automation (RPA)
  • Artificial Intelligence (AI)
  • Chatbot Developer
  • Natural Language Processing (NLP)
  • Quality Assurance Automation Analyst
  • Call Center Technology
  • Business Process Automation (BPA)
  • Technical Support Engineer
  • Data Analyst - Call Center Automation
  • IT Governance
  • Risk & Compliance
  • Digital Customer Experience
  • Operational Excellence

Topics We Cover

Omni-Channel Experience

Data Security

Interactive Voice Response (IVR)

Hyper Personalization

Automatic Call Distributor (ACD)

Cost-effective Multitenancy Model

Virtual Contact Center Model

Predictive Behavioral Routing (PBR)

Seamless Customer Service

Omnichannel Routing

Intelligent Automation


Financial Services


Public Sector






Healthcare and Life Sciences


Travel & Hospitality

Media and Entertainment


Why Sponsor

Why Us

Futurista Startup Elevate

Event Venue

Event venue location info

Join us in Doubletree By Hilton London - Kingston Upon Thames, London, UK on the 17th October, 2023