Future of Customer Success, Retention & Growth Virtual Summit —US Edition Date - 24th September, 2026
Time - 11:00 AM ET

Explore how leading organizations across the US are transforming customer success, retention, and expansion strategies through AI-driven insights, customer intelligence, digital engagement, and proactive lifecycle management. The Future of Customer Success, Retention & Growth Virtual Summit brings together customer success leaders, revenue executives, customer experience professionals, account management teams, and technology innovators to discuss how organizations can drive long-term customer value and sustainable growth.

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About The Event

Reduce Churn. Increase Retention. Maximize Customer Lifetime Value.

As recurring revenue models continue to dominate across industries, customer retention and expansion have become critical drivers of business growth. Organizations are shifting from reactive support models to proactive customer success strategies that focus on adoption, engagement, value realization, and long-term customer outcomes.

Leading enterprises are leveraging AI-powered customer intelligence, health scoring, journey orchestration, and predictive analytics to identify risks early, improve customer experiences, and uncover growth opportunities across the customer lifecycle.

This summit explores how organizations are:


  • Building proactive customer success and retention strategies
  • Leveraging AI and customer intelligence to predict churn risks
  • Improving customer onboarding, adoption, and engagement
  • Aligning customer success with revenue growth objectives
  • Driving expansion, cross-sell, and upsell opportunities
  • Utilizing customer health scoring and lifecycle analytics
  • Automating customer engagement and success workflows
  • Creating customer-centric growth and retention models

Attendees will gain practical insights into customer success innovation, retention optimization, customer lifecycle management, and strategies for driving sustainable revenue growth.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • Customer success transformation strategies
  • Retention and churn reduction initiatives
  • AI-powered customer intelligence and analytics
  • Customer health scoring and lifecycle management
  • Expansion revenue and account growth strategies
  • Digital customer engagement and journey orchestration
  • Customer onboarding and adoption excellence
  • Revenue alignment and customer-led growth
  • Automation in customer success operations
  • Future of customer-centric business growth

Key Focus Areas:

  • Customer Success
  • Customer Retention
  • Customer Growth & Expansion
  • Customer Intelligence
  • Customer Lifecycle Management
  • Churn Prevention
  • Customer Health Scoring
  • Digital Customer Engagement
  • Revenue Retention
  • Customer Experience Optimization
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Topics We Cover

Future of Customer Success
AI-Powered Retention Strategies
Customer Health & Lifecycle Analytics
Churn Prediction & Prevention
Customer Adoption & Value Realization
Expansion Revenue & Account Growth
Digital Customer Engagement
Customer Journey Orchestration
Customer Success Operations & Automation
Building Customer-Led Growth Organizations

Industries

Technology & SaaS
Financial Services
Telecommunications
Professional Services
Healthcare & Life Sciences
E-Commerce & Digital Services
Media & Subscription Businesses
B2B Enterprise Services
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads, Managers & Specialists in -

  • Customer Success
  • Customer Experience (CX)
  • Customer Operations
  • Revenue Operations
  • Account Management
  • Customer Retention
  • Customer Engagement
  • Growth & Expansion
  • Client Services
  • Digital Transformation

Our Speakers

Hear from customer success leaders, retention specialists, revenue executives, customer experience innovators, and growth strategists sharing real-world insights on reducing churn, increasing customer lifetime value, improving adoption and engagement, and building scalable customer success programs that drive sustainable business growth.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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