Future of Digital Experience & Customer Engagement Intelligence Summit — EMEA Edition Date - 15th October, 2026
Time - 1000 HRS CEST

Explore how organizations across the EMEA region are transforming customer engagement through AI-powered social intelligence, real-time consumer insights, and data-driven digital experiences. Learn how leading brands are leveraging social listening, customer analytics, and AI-driven engagement strategies to build stronger relationships, enhance brand reputation, and deliver personalized experiences at scale.

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About The Event

Listen Smarter. Engage Better. Deliver Exceptional Digital Experiences.

Today's customers expect personalized, seamless, and meaningful interactions across every digital touchpoint. Organizations are leveraging AI-driven customer intelligence, social listening, and behavioral analytics to understand customer sentiment, identify emerging trends, and create highly engaging experiences that build long-term relationships.

This summit explores how organizations are:


  • Leveraging AI-powered customer intelligence and social listening
  • Transforming customer engagement through real-time insights
  • Monitoring customer sentiment and brand perception across digital channels
  • Personalizing digital experiences using behavioral and audience data
  • Optimizing omnichannel engagement strategies
  • Turning customer conversations into actionable business intelligence

Attendees will gain practical insights into customer engagement innovation, digital experience optimization, and leveraging intelligence-driven strategies to improve customer satisfaction, loyalty, and brand performance.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • AI-powered customer engagement intelligence
  • Social listening and consumer insight strategies
  • Customer sentiment analysis and brand health monitoring
  • Omnichannel customer experience optimization
  • Real-time audience and market intelligence
  • Customer journey analytics and personalization
  • Community engagement and brand advocacy programs
  • Predictive customer behavior analytics
  • Customer feedback intelligence and Voice of Customer initiatives
  • Future of AI-driven customer engagement

Key Focus Areas:

  • Customer Engagement Intelligence
  • Digital Experience Management (DXM)
  • Social Listening & Analytics
  • AI-Powered Customer Insights
  • Customer Sentiment & Brand Monitoring
  • Omnichannel Experience Optimization
  • Audience & Consumer Intelligence
  • Customer Journey Analytics
  • Community Management & Brand Advocacy
  • Experience-Led Digital Transformation
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Topics We Cover

Future of Customer Engagement Intelligence
AI in Customer Experience Management
Social Listening & Consumer Research
Customer Sentiment & Behavioral Analytics
Digital Experience Personalization
Voice of Customer (VoC) Programs
Community Engagement Strategies
Real-Time Audience Intelligence
Brand Reputation & Customer Trust
Data-Driven Experience Optimization

Industries

Retail & E-Commerce
Financial Services & Banking
Telecommunications
Travel & Hospitality
Consumer Goods & Brands
Technology & SaaS
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads, Managers & Specialists in -

  • Customer Experience (CX)
  • Customer Engagement & Loyalty
  • Digital Marketing
  • Social Media & Community Management
  • Customer Insights & Analytics
  • Brand & Communications
  • Digital Transformation & Innovation

Our Speakers

Hear from customer experience leaders, social intelligence experts, and digital engagement innovators sharing real-world insights on leveraging AI-powered customer intelligence, understanding consumer behavior, optimizing digital experiences, and building stronger customer relationships through data-driven engagement strategies.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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