Future of Digital Onboarding & Customer Experience For FI Summit


Date - 15th June, 2024
Time - 9:00 AM BST
Venue - London, UK

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About The Future of Digital Onboarding & Customer Experience For FI Summit

Did you know that 84% of customers believe that a company's experience is just as necessary as its products and services? And with the rise of digital onboarding, it's more important than ever for businesses to prioritize a seamless and engaging customer experience. Join us for the upcoming Future of Digital Onboarding & Customer Experience For FI Summit, hosted by Group Futurista. Our panel of experienced speakers will be discussing the latest trends and best practices for digital onboarding and customer experience, including strategies for optimizing the user experience, leveraging data analytics, and building customer loyalty. You'll also have the opportunity to network with other business leaders and industry experts and learn about the latest technologies and innovations that can help take your customer experience to the next level.

The Digital Onboarding Revolution: Transforming Customer Experience

Gone are the days of long, cumbersome onboarding processes. Thanks to digital onboarding, businesses can now provide a seamless and efficient experience for their customers. By digitizing the onboarding process, businesses can reduce friction and improve security while also improving customer satisfaction. According to a recent study, businesses that use digital onboarding see a 20% increase in customer satisfaction and a 30% reduction in onboarding time. Furthermore, 70% of customers prefer digital onboarding over traditional methods. However, as with any technology, there are potential challenges and ethical concerns associated with digital onboarding. Despite these challenges, it is clear that digital onboarding is here to stay. By embracing this technology, businesses can improve their customer experience and stay ahead of the competition.

The Future of Digital Identity Verification: New Innovations and Best Practices

As businesses continue to shift towards digital operations, the need for secure and reliable identity verification solutions is more important than ever. Biometric authentication, such as facial recognition and fingerprint scanning, is becoming increasingly popular as a means of identifying individuals. However, implementing these solutions can be a challenge, and businesses need to ensure they are following best practices to protect their customers' personal information. According to a recent report, the digital identity market is expected to reach $15.8 billion by 2025. As the demand for secure identity verification solutions continues to grow, businesses need to stay up-to-date on the latest innovations and best practices in this field.

Building a Winning Customer Experience Strategy

In today's hyper-competitive business landscape, providing an exceptional customer experience is essential for retaining customers and driving revenue growth. And two key elements of building a winning customer experience strategy are digital onboarding and customer data. By leveraging digital onboarding, businesses can create a seamless customer experience from the very beginning. And by harnessing customer data, businesses can personalize experiences and improve retention. According to a recent study, 86% of buyers are willing to pay more for a better customer experience. Moreover, 73% of buyers say that customer experience is an important factor in their purchasing decisions. By providing an exceptional customer experience, businesses can differentiate themselves from the competition and drive customer loyalty.

“There’s only one boss; the customer.” - Sam Walton

Event Speakers

Here are some of our speakers

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Why Attend

“Focusing on the customer makes a company more resilient." -Jeff Bezos

Comprehensive Agenda

Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.

Boost your Business

Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.

Intelligent Event Experience

A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.

Who Should Attend

CXOs, VPS, Directors, Heads, Managers and Specialists of -

  • Onboarding
  • Identity and Access Management
  • Customer Experience
  • Digital Innovation
  • Technology
  • Digital Officers
  • Digital Banking
  • Mobile Banking
  • Design
  • Digital Service Delivery
  • Client Solutions
  • Data & Analytics
  • People Officer
  • Fraud Management
  • Risk Officers
  • Compliance Officers

Topics We Cover

Borderless Transactions

Digital Identity

Empathy By Design

Open Banking

Design Thinking

Innovation Labs

Human-Centred Approach

Banking 4.0

Behavioural Analytics

Paperless Transactions

Future Business Model

Agile Methodologies

Intelligent Customer Experience

Cross-Selling Algorithms

Wearable Banking

Real-Time Analytics

Omni-Channel Experience

Universal Digital Identity

Digital Documentation

Innovative Onboarding

Seamless Experience

Self Sovereign Identity


Voice Banking


Financial Services

Why Sponsor

Why Us

Futurista Startup Elevate

Event Venue

Event venue location info

Join us in London, UK on the 15th June, 2024