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How To Drive Operational Excellence Across The Full Customer Journey With Conversational AI

Real-life Use Cases On Customer Service Automation

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Overview

Adopting conversational artificial intelligence (AI) and automation is critical as businesses seek to drive automation across the full customer journey. With tools now available to support human agents to drive efficiencies and enhance CX through EX, businesses can deliver excellent customer experiences.

Gartner® forecasts conversational AI deployment within contact centers will reduce agent labor costs by $80B and projects that one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6% of interactions today that are automated using AI.

To grasp more detailed insights, join "How to Drive Operational Excellence Across the Full Customer Journey With Conversational AI," a virtual summit brought to you by Group Futurista to enlighten the audience with new market trends.

Discussion Points



How to maximize self-service and agent productivity across the full customer journey with conversational AI and automation in real-time.



Why businesses should focus on multimodal AI, Knowledge AI, and Agent Assist.



Real use cases: How businesses in the telecommunications and entertainment space achieved positive results and what they did to get there.


Exclusive Speakers

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Kimberlee West

Director, Product Marketing at Uniphore

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Mahesh Venkatachalam

Senior Vice President - Head of Digital Platforms at Bank of the West

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Vaidehi Bhandari

Sr. Director, Strategy, Plannning & Business Operations and Chief of Staff at PayPal

What to Expect?

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Digital
Sessions

Connect, listen and learn with our live digital sessions.

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Virtual One To
One Meeting

Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.

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Digital
Network

Network Digitally with industry leaders across the globe.

Who Should Attend?

CIOs, CXOs, Directors, VPs & Heads of -


  • Operational Excellence
  • Business Transformation
  • Performance Improvement
  • Process Improvement Advisor
  • Strategic Initiatives
  • Quality Excellence
  • Process Optimization
  • CX Transformation
  • CX Strategy
  • Contact Center Automation
  • Global Customer Fulfillment


  • Customer Experience
  • Customer Operations
  • Customer Relations
  • Customer Service
  • Customer Service Automation
  • Conversational Automation
  • Customer Engagement
  • Agent Analytics
  • Customer Insights
  • Customer Centricity




Exclusive Sponsor

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FAQ :-

This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.

Your login details will be emailed to you ahead of the event. You can use those details to access the online event.

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