Future of Digital Onboarding and Customer Experience Summit for FI (8th Edition)


Date:- 24th October, 2023
Time:- 9:00 AM SGT
Venue - Singapore

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About The Future of Customer Experience and Digital Onboarding for FI

The future of customer experience and digital onboarding for financial institutions is poised to revolutionize the way customers interact with banks and other financial institutions. With the increasing prevalence of digital channels and the growing importance of customer-centricity, financial institutions are adapting to meet the changing needs and expectations of their customers. The key to success in this new landscape lies in providing an exceptional customer experience through seamless digital onboarding processes. The future of customer experience will be shaped by personalized and omnichannel experiences that are tailored to individual needs and preferences. In addition, digital onboarding processes will become faster, easier, and more secure with the use of biometrics and other innovative technologies. Ultimately, the future of customer experience and digital onboarding for financial institutions will be defined by those who can adapt to the evolving needs of their customers and provide a seamless and personalized experience across all touchpoints.

From Welcome to Wow: Elevating Your Customer Onboarding Experience with Digital Innovation

When it comes to customer onboarding, the first impression is everything. That's why it's essential to go beyond just a simple welcome and create an experience that wows your customers from the get-go. With the help of digital innovation, financial institutions can take customer onboarding to the next level. By using tools like chatbots, virtual assistants, and personalized videos, banks can create a more engaging and interactive experience for their customers. This not only helps build trust and loyalty but also sets the stage for a long-lasting relationship. So if you want to elevate your customer onboarding experience, it's time to embrace digital innovation and start wowing your customers from day one.

Customer Experience Redefined: How Digital Onboarding is Transforming the Financial Industry

The financial industry has undergone a significant transformation in recent years, with the advent of digital onboarding changing the way customers interact with banks and other financial institutions. Digital onboarding has redefined the customer experience, offering a faster, more streamlined process that allows customers to open accounts and access financial products and services online. This has led to increased customer satisfaction and loyalty, as well as improved operational efficiency for financial institutions. As digital onboarding continues to evolve, financial institutions that embrace this technology will be better positioned to meet the needs of today's consumers and stay competitive in the rapidly changing financial landscape.

Making a Lasting Impression: The Power of Personalization in Digital Onboarding for Financial Institutions

Digital onboarding has become an essential part of the customer experience for financial institutions. But in a crowded market, how can you stand out and make a lasting impression? The answer lies in personalization. By tailoring the onboarding experience to the individual customer, you can create a sense of connection and build trust from the very beginning. This can be achieved through various means, such as using their name, suggesting products that fit their financial goals, and sending personalized welcome messages. By doing so, you are not only improving the customer experience, but you are also increasing the likelihood of customer loyalty and retention. So, don't underestimate the power of personalization in digital onboarding; it can make all the difference for your financial institution.

“There’s only one boss; the customer.” - Sam Walton

Event Speakers

Here are some of our speakers

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Why Attend

“Focusing on the customer makes a company more resilient." -Jeff Bezos

Comprehensive Agenda

Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.

Boost your Business

Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.

Intelligent Event Experience

A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.

Who Should Attend

CXOs, VPS, Directors, Heads, Managers and Specialists of -

  • Onboarding
  • Identity and Access Management
  • Customer Experience
  • Digital Innovation
  • Technology
  • Digital Officers
  • Digital Banking
  • Mobile Banking
  • Design
  • Digital Service Delivery
  • Client Solutions
  • Data & Analytics
  • People Officer
  • Fraud Management
  • Risk Officers
  • Compliance Officers

Topics We Cover

Borderless Transactions

Digital Identity

Empathy By Design

Open Banking

Design Thinking

Innovation Labs

Human-Centred Approach

Banking 4.0

Behavioural Analytics

Paperless Transactions

Future Business Model

Agile Methodologies


Financial Services



Why Sponsor

Why Us

Futurista Startup Elevate

Event Venue

Event venue location info

Join us in Singapore on the 24th October, 2023