Future Of Digital Onboarding And Customer Experience 3.0 For FI Summit


Date:- 21st November, 2023
Time:- 9:00 AM GMT
Venue - London, UK

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About The Future Of Digital Onboarding And Customer Experience 3.0 For FI Summit

The Future of Digital Onboarding and Customer Experience for FI 3.0 is an insightful event focused on the total of consumers' cognitive, emotional, sensory, and behavioral responses, as well as the exciting task of enrolling customers and providing access to the products that financial institutions have to offer. Experienced experts from international brands share their understanding of the subject at every stage of the consumption process, including pre-purchase, consumption, and post-purchase. This summit will aid attendees in better understanding the benefits and risks of implementing more advanced, user-friendly products throughout the customer journey. It highlights the latest cutting-edge methods, best practices, and important trends.

Digital Onboarding Integrates Software and Data

9 out of 10 banks with video identification systems implemented eID digital integration technology, increasing customer engagement by 84%. A traditional deployment process that typically takes an average of three weeks is completed in less than three minutes with digital integration. significant time savings for employees and customers, reducing bureaucracy and avoiding potential losses at the end of the customer acquisition process. All of these factors have helped these companies reduce operating costs and increase sales.

Traditional or Digital Integration in Banking Sector

Traditionally, the onboarding process has involved a lot of paperwork for both customers and bankers. Filling out forms, manually verifying paper files, and personally verifying identities are all time-consuming, error-prone, and not as secure as you might think. Fortunately, in recent years, digital technologies have helped streamline this process by reshaping the way businesses approach customers to improve efficiencies and improve customer experience. With strategic thinking and a proven, replicable digital transformation approach, businesses can enable the future of digitalization.

Analyzing Customer Satisfaction Survey Results

Regularly optimizing customer satisfaction surveys can provide insight into customers' experiences with your brand and products. Measure the likelihood that customers will recommend a business to their friends, family, and colleagues based on their experience with it. This is why we need to collect data from surveys. It will reveal the client's motivations, show what the client doesn't want to improve, and more. This will help consolidate a strong market position and reduce anxiety for potential new entrants.

“There’s only one boss; the customer.” - Sam Walton

Event Speakers

Here are some of our speakers

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Why Attend

“Focusing on the customer makes a company more resilient." -Jeff Bezos

Comprehensive Agenda

Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.

Boost your Business

Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.

Intelligent Event Experience

A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.

Who Should Attend

CXOs, VPS, Directors, Heads, Managers and Specialists of -

  • Onboarding
  • Identity and Access Management
  • Customer Experience
  • Digital Innovation
  • Technology
  • Digital Officers
  • Digital Banking
  • Mobile Banking
  • Design
  • Digital Service Delivery
  • Client Solutions
  • Data & Analytics
  • People Officer
  • Fraud Management
  • Risk Officers
  • Compliance Officers

Topics We Cover

Borderless Transactions

Digital Identity

Empathy By Design

Open Banking

Design Thinking

Innovation Labs

Human-Centred Approach

Banking 4.0

Behavioural Analytics

Paperless Transactions

Future Business Model

Agile Methodologies

Cross-Selling Algorithms

Wearable Banking

Real-Time Analytics

Omni-Channel Experience

Universal Digital Identity

Digital Documentation

Innovative Onboarding

Seamless Experience

Self Sovereign Identity


Voice Banking

Branch Of Future

Automated Onboarding


SProactive Engagement

Video Conferencing & Webinars

Online Training & Learning

Intelligent Customer Experience

Accelerating Customer Experience Journey

Enhancing Products & Services With Mobile App Data

Support For Digitalization & Remote Service



Financial Institutions


Why Sponsor

Why Us

Futurista Startup Elevate

Event Venue

Event venue location info

Join us in London, UK on the 21st November, 2023