About The Future of Digital Onboarding & Customer Experience Summit
Dive into the future of seamless customer experiences and digital onboarding strategies at the 'Future of Digital Onboarding & Customer Experience Summit' organized by Group Futurista. This innovative summit brings together industry leaders to explore cutting-edge technologies and strategies reshaping customer interactions and onboarding processes. From AI-driven personalization to frictionless digital journeys, discover how organizations are leveraging technology to enhance customer satisfaction and operational efficiency. Join us to uncover insights that will redefine customer engagement in the digital age.
Hyper-Personalized Onboarding with AI-Driven Insights
Traditional onboarding processes often rely on static, one-size-fits-all approaches, leading to high drop-off rates and disengaged customers. The future of digital onboarding leverages AI-powered behavioral analysis, machine learning-driven user profiling, and real-time data insights to craft hyper-personalized onboarding journeys. By analyzing customer preferences, past interactions, and predictive behavior models, businesses can dynamically tailor their onboarding flow, suggesting relevant products, services, and support mechanisms. This level of personalization enhances customer trust, accelerates engagement, and fosters long-term loyalty while significantly reducing churn.
Frictionless and Secure Identity Verification with Decentralized Authentication
Security and compliance are top concerns in digital onboarding, with businesses struggling to balance fraud prevention with a seamless user experience. The future of digital onboarding integrates decentralized identity management, biometric authentication, and blockchain-backed verification systems to offer an ultra-secure, frictionless process. Customers can verify their identities through self-sovereign identity (SSI) frameworks, eliminating the need for repetitive document submissions while ensuring top-tier security. This approach reduces onboarding time from days to minutes, mitigates fraud risks, and aligns with evolving global compliance standards like GDPR, PSD2, and KYC/AML regulations.
Real-Time Customer Engagement for Enhanced Retention and Satisfaction
The traditional onboarding process often ends once a user is registered, leading to disengagement and missed conversion opportunities. The future of digital onboarding & customer experience extends beyond sign-up, incorporating real-time engagement tools like AI-powered chatbots, voice assistants, and proactive customer support mechanisms. These technologies enable businesses to anticipate customer needs, provide instant solutions, and offer real-time guidance, reducing frustration and improving retention rates. Additionally, AI-driven sentiment analysis helps businesses gauge customer satisfaction early on, allowing them to make data-backed optimizations to improve engagement and lifetime value.
“There’s only one boss; the customer.” - Sam Walton
Event Speakers
Here are some of our speakers
Sponsors
Platinum Sponsor
Gold Sponsor
Gold Sponsor
Silver Sponsor
Past Sponsors
Platinum Sponsor
Platinum Sponsor
Gold Sponsor
Gold Sponsor
Gold Sponsor
Gold Sponsor
Silver Sponsor
Silver Sponsor
Silver Sponsor
Silver Sponsor
Silver Sponsor
Startup Elevate Sponsor
Startup Elevate Sponsor
Startup Elevate Sponsor
Startup Elevate Sponsor
Startup Elevate Sponsor
Startup Elevate Sponsor
Why Attend
“Focusing on the customer makes a company more resilient." -Jeff Bezos
Comprehensive Agenda
Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.
Boost your Business
Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.
Intelligent Event Experience
A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.
Who Should Attend
CXO, VP, Director, Head, Manager & Specialist of -
- Onboarding
- KYC/AML
- Identity and Access Management
- Customer Experience
- Digital Innovation
- Technology
- Digital Officers
- Digital Banking
- Mobile Banking
- Design
- Digital Service Delivery
- Client Solutions
- Data & Analytics
- People Officer
- Fraud Management
- Risk Officers
- Compliance Officers
Topics We Cover
Borderless Transactions
Digital Identity
Empathy By Design
Open Banking
Design Thinking
Innovation Labs
Human-Centred Approach
Banking 4.0
Behavioural Analytics
Paperless Transactions
Future Business Model
Agile Methodologies
Industries
Financial Services
Banking
Insurance
Why Sponsor
A premium networking experience with a pristine venue, smart applications, and fine dining services, enabling our delegates to make the most out of their time in a business class environment.
Filtered invitations for the selected key decision makers representing the world's largest organizations across industries, academia, and government organizations, making the conference apt and productive in all aspects.
Provision of a platform to innovative start-ups, leading solution providers, and cutting-edge product developers.
Customized packages designed for the right id of exposure, for the right kind of audience.
Why Us
Most creative people in business: leaders who are shaping the Future of business in creative ways.
World changing ideas: Products, concepts and policies that are perusing innovation for good.
World changing ideas: Products, concepts and policies that are perusing innovation for good.
Most innovative companies: The top companies in technology, media, finance and more.
Futurista Startup Elevate
Futurista Startup Elevate is a platform that transforms big-ideas into reality! The FODOX2025.6 03rd June, 2025 will fuel start-ups to take themselves to the top by providing access to VC's, Mentors, and Potential Clientele from the corresponding industries. The perks include Product Showcasing, Speaking Slots, and Campaigns running among our thoroughly researched pack of delegates.
"There’s no technology that can be ‘The Answer’ to a better customer experience in the absence of effective strategy and planning." —Simon Sinek
Event Venue
Event venue location info
Join us in BEI San Francisco, Trademark Collection, USA on the 03rd June, 2025
Testimonials
- Mario Branderburg, Member of the German Parliament.
- Jeremy Rollison, Director of EU Government Affairs, Microsfot EU.
- Eline Chivot, Senior Policy Analyst at Center for Data Innovation.
- Paulina Jedwabska, Head of DCMS, UK of Government.
- Sasha Borovik, CFO & General Council, Cloudeo AG.
- Tim Walters, Principal Strategist & the Privacy Lead, The Content Advisory.
- Mike Sim
- Aaron Turner, CEO & Co- Founder of Hotshot Technologies.