About The Future of Digital Onboarding and Customer Experience Summit For FI
The Future of Digital Onboarding and Customer Experience for FI Summit, organized by Group Futurista, explores the transformative impact of digital solutions on financial institutions' customer onboarding and engagement processes. This virtual event brings together industry experts, innovators, and thought leaders to discuss cutting-edge technologies like AI, automation, and biometrics. These innovations are reshaping how financial institutions streamline onboarding, enhance customer satisfaction, and ensure compliance. Attendees will gain insights into optimizing digital experiences, reducing onboarding friction, and boosting customer loyalty in an increasingly competitive financial landscape.
Streamlined Onboarding Process with Personalized Experience
Digital onboarding for financial institutions (FI) transforms the traditional customer onboarding process into a seamless, efficient journey. By leveraging AI and automation, FI can collect, verify, and approve customer information swiftly, reducing onboarding time from days to minutes. The digital approach allows for personalization, where customers receive tailored product suggestions and guidance based on their profiles, financial needs, and behavior. This customized onboarding creates an immediate sense of value, fostering deeper customer engagement from the start while significantly lowering operational costs.
Enhanced Customer Retention Through Continuous Experience Optimization
The integration of digital onboarding with customer experience strategies enables FI to continuously monitor and analyze customer interactions. Data-driven insights allow for the adaptation of services in real-time, ensuring the customer journey remains smooth, intuitive, and responsive to individual needs. By addressing issues proactively and offering personalized communication throughout the lifecycle, FI can greatly increase customer satisfaction and retention. This enhanced experience not only builds loyalty but also opens up opportunities for upselling and cross-selling financial products more effectively.
Increased Security and Compliance with Automated Risk Management
Digital onboarding in FI incorporates advanced technologies like biometric verification, AI-driven fraud detection, and KYC (Know Your Customer) automation, ensuring that security and compliance are integrated into the onboarding process. These technologies automatically detect fraudulent activities and suspicious behaviors in real-time, allowing FI to mitigate risks before they escalate. Additionally, by automating regulatory checks, FI reduces the burden of manual compliance, ensuring faster, error-free adherence to global standards. This not only strengthens trust with customers but also protects the institution from financial penalties and reputational damage.
“There’s only one boss; the customer.” - Sam Walton
Event Speakers
Here are some of our speakers
Sponsors
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Past Sponsors
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Startup Elevate Sponsor
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Why Attend
“Focusing on the customer makes a company more resilient." -Jeff Bezos
Comprehensive Agenda
Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.
Boost your Business
Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.
Intelligent Event Experience
A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.
Who Should Attend
CXOs, VPS, Directors, Heads, Managers and Specialists of -
- Onboarding
- KYC/AML
- Identity and Access Management
- Customer Experience
- Digital Innovation
- Technology
- Digital Officers
- Digital Banking
- Mobile Banking
- Design
- Digital Service Delivery
- Client Solutions
- Data & Analytics
- People Officer
- Fraud Management
- Risk Officers
- Compliance Officers
Topics We Cover
Borderless Transactions
Digital Identity
Empathy By Design
Open Banking
Design Thinking
Innovation Labs
Human-Centred Approach
Banking 4.0
Behavioural Analytics
Paperless Transactions
Future Business Model
Agile Methodologies
Industries
Financial Services
Banking
Insurance
Why Sponsor
A premium networking experience with a pristine venue, smart applications, and fine dining services, enabling our delegates to make the most out of their time in a business class environment.
Filtered invitations for the selected key decision makers representing the world's largest organizations across industries, academia, and government organizations, making the conference apt and productive in all aspects.
Provision of a platform to innovative start-ups, leading solution providers, and cutting-edge product developers.
Customized packages designed for the right id of exposure, for the right kind of audience.
Why Us
Most creative people in business: leaders who are shaping the Future of business in creative ways.
World changing ideas: Products, concepts and policies that are perusing innovation for good.
World changing ideas: Products, concepts and policies that are perusing innovation for good.
Most innovative companies: The top companies in technology, media, finance and more.
Futurista Startup Elevate
Futurista Startup Elevate is a platform that transforms big-ideas into reality! The FODOXS2025 15th May, 2025 will fuel start-ups to take themselves to the top by providing access to VC's, Mentors, and Potential Clientele from the corresponding industries. The perks include Product Showcasing, Speaking Slots, and Campaigns running among our thoroughly researched pack of delegates.
"There’s no technology that can be ‘The Answer’ to a better customer experience in the absence of effective strategy and planning." —Simon Sinek
Event Venue
Event venue location info
Join us in Amsterdam, Netherlands on the 15th May, 2025
Testimonials
- Mario Branderburg, Member of the German Parliament.
- Jeremy Rollison, Director of EU Government Affairs, Microsfot EU.
- Eline Chivot, Senior Policy Analyst at Center for Data Innovation.
- Paulina Jedwabska, Head of DCMS, UK of Government.
- Sasha Borovik, CFO & General Council, Cloudeo AG.
- Tim Walters, Principal Strategist & the Privacy Lead, The Content Advisory.
- Mike Sim
- Aaron Turner, CEO & Co- Founder of Hotshot Technologies.