Future of GenAI & CX Summit

Envisioning the intersection of Generative AI and Customer Experience — at the Future of GenAI & CX Summit, bringing together thought leaders, innovators & practitioners shaping the future of AI-driven customer engagement.

Conference Date

24th March, 2026

Conference Time

09:00 HRS GMT

Location

London, UK

Speakers

15+ Experts Speakers

About The Event

Future of GenAI & CX Summit is a premier gathering for executives, technologists, and customer experience professionals. As Generative AI transforms how brands engage with customers—from conversational agents to personalized marketing—the Summit will offer actionable insights, case studies, and strategic roadmaps for harnessing GenAI to deliver world-class CX.

Why Attend?

Elevate Customer Engagement with GenAI

The Future of GenAI & CX Summit is your gateway to shaping how AI impacts society, industry, and global policy.

Here’s why you should be a part of this pioneering summit:

  • AI-Powered Personalization: How to use generative models to tailor customer journeys in real time.
  • Conversational & Voice AI: Best practices in deploying chatbots, voice assistants, and multimodal interfaces.
  • Future of Support & Automation: Leveraging LLMs, AI agents, and tools to scale CX without diluting quality.
  • Ethics, Privacy & Trust: Managing bias, data privacy, and customer trust in AI-driven interactions.
  • Integrating GenAI with CX Tech Stack: Combining GenAI with CRMs, analytics, journey orchestration platforms.
  • Measuring Success: Metrics, ROI, and qualitative feedback — how to show AI is moving the needle.
  • Creative AI & Content Experience: Generative content for marketing, UX copy, visuals, and its role in experience design.

Whether you're an AI strategist, policy advisor, ethics officer, compliance expert, or innovator, this summit is your platform to influence how humanity governs the most powerful technology of our era.

Who Should ATTEND?

CXOs, VPs, Directors, Managers & Specialists of -
  • Customer Experience & Success
  • Marketing & Brand Experience
  • AI / Machine Learning & Data Science
  • Product & UX Design
  • Tech Innovation & Digital Transformation
  • Customer Support & Operations
  • Analytics & Insights
  • Compliance & Ethics in AI

Industry

Retail & E‑commerce

Financial Services

Healthcare & Pharma

Travel & Hospitality

Technology & SaaS

Media & Entertainment

Telecom

Consumer Goods

Topics We Cover

  • GenAI for Personalization Engines
  • Conversational AI & Voice UX
  • AI‑Driven Automation
  • Ethics, Privacy & Responsible AI
  • Integrating GenAI with CX Tech Stack
  • Generative Content for Customer Experience
  • Measuring ROI in GenAI‑enabled CX
  • Customer Trust & Transparency in AI Interactions

20+

Industry-leading Speakers

200+

Attendees

15+

Knowledge Sessions

5+

International Sponsors

Speakers

Past Sponsor

Interested in Speaking?

Share your expertise in leveraging generative AI for customer journeys, content automation, conversational interface design, or AI ethics. Become a speaker and help define the future of CX.

Let’s shape the future of innovation together!

1 on 1 Meetings

Secure exclusive one-on-one meetings with executives, compliance leads, and government policy stakeholders. Build impactful relationships, tailor your offerings, and make every interaction count.

Contact us now to schedule your 1-on-1 meetings and expand your strategic influence!

Roundtable Discussions

Engage in powerful, closed-door discussions with industry leaders on real-world AI governance challenges. Sponsor a roundtable and guide the dialogue on responsible AI implementation, regulation, or trust-building frameworks.

Get in touch to sponsor a roundtable and make your brand part of the movement toward responsible AI.

Registration Packages

€399

In-Person Delegates

  • In person Conference Attendance
  • 2 Theaters of Content
  • Panel Discussion & Live Q & A
  • Network with colleagues, partners, tech giants and start-ups
  • Snacks, Coffee/tea, Lunches
  • Get special 15% off on group bookings for 3 more delegates.
BUY NOW

€499

In-Person Solution Provider

  • In person Conference Attendance
  • 2 Theaters of Content
  • Panel Discussion & Live Q & A
  • Network with colleagues, partners, tech giants and start-ups
  • Snacks, Coffee/tea, Lunches
  • After hours Networking Drinks Reception
BUY NOW