Future of Managed Services & IT Operations Virtual Summit – US Edition Date - 27th October 2026
Time - 10:00 HRS ET

Managed service providers are under increasing pressure to deliver faster support, stronger security, predictable service quality, and profitable growth while managing increasingly complex IT environments. AI, automation, remote monitoring, cybersecurity, and unified service management are changing how MSPs deliver and scale IT services.

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About The Event

Building More Predictive, Automated & Scalable Managed IT Operations

The Future of Managed Services & IT Operations Virtual Summit brings together MSP executives, IT service leaders, technology professionals, and operations specialists to explore how intelligent automation, unified IT management, AI, and proactive monitoring can transform managed service delivery.

Modern MSP platforms are bringing together PSA, RMM, cybersecurity, automation, orchestration, AI agents, remote access, backup, and other operational workflows to help providers move from reactive support toward more predictive IT operations.

This summit explores how organizations are:


  • Moving from reactive ticket management toward proactive and predictive IT operations
  • Automating monitoring, patching, remediation, and routine maintenance
  • Using AI to improve ticket triage, service workflows, and technician productivity
  • Unifying PSA, RMM, cybersecurity, backup, and service delivery processes
  • Reducing alert noise and prioritising issues based on business impact
  • Improving remote troubleshooting and resolution across distributed environments
  • Standardising client onboarding, service delivery, documentation, and workflows
  • Using automation to improve service consistency while reducing operational overhead
  • Integrating third-party tools into a connected MSP technology ecosystem
  • Building scalable managed services without increasing operational complexity

The summit will provide practical insights into improving service efficiency, reducing manual work, strengthening customer experiences, and building scalable managed service operations.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • Moving MSP operations from reactive support to predictive IT
  • Using AI to automate service desk and operational workflows
  • Improving technician productivity through intelligent automation
  • Building proactive monitoring and automated remediation strategies
  • Connecting PSA, RMM, cybersecurity, and service delivery
  • Reducing alert fatigue and improving ticket prioritisation
  • Automating client onboarding and recurring service processes
  • Managing cybersecurity as an integrated managed service
  • Scaling service delivery while controlling operational overhead
  • Measuring MSP performance, profitability, customer experience, and service quality

Key Focus Areas:

  • Managed services automation
  • Predictive IT operations
  • Remote monitoring and management
  • Professional services automation
  • AI-powered service delivery
  • IT workflow orchestration
  • Proactive monitoring and remediation
  • Managed cybersecurity
  • Service desk optimisation
  • MSP scalability and profitability
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Topics We Cover

AI agents for MSP operations
Automated ticket triage
Intelligent alert management
Automated patch management
Remote troubleshooting and support
PSA and RMM integration
IT workflow automation
Client onboarding automation
Managed detection and response
MSP operational analytics

Industries

Technology & Software
Banking & Financial Services
Healthcare & Life Sciences
Manufacturing
Retail & E-Commerce
Professional & Business Services
Government & Public Sector
Education
Energy & Utilities
Telecommunications
Construction & Real Estate
Media & Entertainment
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads & Specialists in -

  • Managed Services
  • IT Operations
  • Service Delivery
  • IT Service Management
  • Network Operations
  • Infrastructure & Cloud
  • Cybersecurity
  • Service Desk & Help Desk
  • Remote Monitoring & Management
  • Digital Transformation
  • Business Operations
  • Technology Strategy

Our Speakers

The summit brings together MSP executives, IT service leaders, CIOs, CTOs, operations executives, service delivery professionals, NOC leaders, cybersecurity specialists, infrastructure experts, and technology decision-makers working across managed services, IT automation, proactive monitoring, cybersecurity, and digital operations.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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