Future of Social Media Intelligence & Customer Engagement Virtual Summit Date - 11th June, 2026
Time - 1100 HRS BST

Explore how social media has evolved into a critical intelligence engine for customer engagement, brand strategy, and business growth. The Future of Social Media Intelligence & Customer Engagement Virtual Summit brings together marketing leaders, digital strategists, and CX innovators to discuss how AI-powered platforms are transforming social data into actionable insights and meaningful customer interactions.

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About The Event

Turn Conversations into Insights. Transform Engagement into Growth.

Social media is no longer just a publishing channel—it is a real-time source of customer intelligence. However, managing large volumes of conversations, extracting insights, and responding effectively across multiple platforms remains a major challenge.

Modern platforms are enabling organizations to unify social listening, publishing, engagement, and analytics into a single intelligent system. With AI-powered automation, sentiment analysis, and advanced reporting, businesses can better understand their audiences and deliver faster, more personalized responses.

This summit explores how organizations are:


  • Leveraging social listening to uncover trends and customer sentiment
  • Turning social data into actionable business intelligence
  • Automating engagement with AI-driven workflows and chatbots
  • Managing conversations at scale through unified inbox systems
  • Measuring ROI and performance with advanced analytics and reporting

Attendees will gain practical strategies to build data-driven, AI-powered social media ecosystems that enhance engagement, improve responsiveness, and drive measurable business impact.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • Social media as a real-time intelligence engine
  • AI-powered social listening and sentiment analysis
  • Turning conversations into actionable insights
  • Managing customer engagement across multiple channels
  • Unified inbox and collaboration for social teams
  • Automating responses with AI and chatbots
  • Measuring engagement, performance, and ROI
  • Identifying trends, influencers, and audience behavior
  • Enhancing brand reputation and crisis management
  • Aligning social strategy with business outcomes

Key Focus Areas:

  • Social Media Intelligence & Analytics
  • AI-Powered Social Listening
  • Customer Engagement & Experience
  • Unified Social Inbox & Collaboration
  • Sentiment Analysis & Brand Monitoring
  • Social Media Automation
  • Campaign Performance & ROI Tracking
  • Influencer & Trend Analysis
  • Omnichannel Engagement
  • Data-Driven Marketing Strategy
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Topics We Cover

AI in Social Media & Marketing
Social Listening & Audience Insights
Customer Engagement Strategies
Social Media Analytics & Reporting
Content Performance Optimization
Influencer & Trend Tracking
Conversational AI & Chatbots
Brand Monitoring & Reputation Management
Social CRM & Customer Care
Future of Social Intelligence Platforms

Industries

Retail & E-Commerce
Media & Entertainment
Technology & SaaS
Travel & Hospitality
Financial Services
Healthcare
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads & Specialists in -

  • Social Media & Digital Marketing
  • Customer Experience & Engagement
  • Brand & Communications
  • Marketing Analytics & Insights
  • Content & Campaign Management
  • Digital Transformation

Our Speakers

Hear from marketing leaders, CX innovators, and AI experts sharing real-world insights on social media intelligence, customer engagement at scale, and transforming conversations into measurable business impact.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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