Future of Virtual Contact Centre Summit (2nd Edition)

#FOVC2023.7

Date - 18th June, 2024
Time - 9:00 AM BST
Venue - London, UK

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About The Future of Virtual Contact Centre for Businesses


Gone are the days of stuffy conference rooms and stale coffee. The future of virtual contact centers for businesses is being explored in an informative summit that brings together industry leaders, tech innovators, and customer experience experts. Here, attendees will dive deep into the latest trends and cutting-edge technologies that are shaping the way we communicate with customers. With interactive workshops, engaging keynotes, and plenty of networking opportunities, this summit is the perfect place to discover how virtual contact centers can transform the way your business operates.

Beyond Phone and Email: The Rise of Omnichannel Communication

It is no longer the norm for customers to only get in touch with companies through telephone or email. People today anticipate being able to contact them via a range of platforms, such as social media, chat, and messaging apps. This has caused the emergence of omnichannel communication in digital contact centers. According to research, companies with effective omnichannel customer engagement tactics keep an average of 89% of their clients, as opposed to businesses with deficient strategies, which only retain 33%. Establishing an omnichannel communication plan may be difficult, but it is essential for businesses that want to meet customer expectations and remain competitive.

The New Normal: How Remote Work is Changing the Landscape

The coronavirus pandemic has drastically increased the popularity of working from home, and contact centers are no exception. This shift is altering the landscape of virtual contact centers while providing both challenges and advantages to businesses. As per the study, it is indicated that remote work has grown 115% since 2005, with 4.3 million personnel working remotely at least half the time. Although remote work has its difficulties, such as managing teams in different time zones and guaranteeing data security, it also provides considerable advantages. Working away from the office can improve employee satisfaction, lower costs related to physical offices, and expand the pool of possible recruits. The new normal is remote work, and businesses that make the transition quickly will be more successful.

The Power of Data Analytics in Virtual Contact Centers

Data analysis is transforming the way virtual contact centers work, providing valuable knowledge about consumer behavior and preferences. Businesses can take advantage of the data to enhance their operations, cut costs, and enhance the customer experience. A study has revealed that companies using data analytics in their contact centers have experienced a 10% bigger year-over-year rise in customer satisfaction ratings than businesses that do not use data analytics. Data analytics can help organizations spot trends, monitor customer opinion, and adjust operations in real-time. With the help of machine learning and AI, data analytics can automate regular tasks, such as routing requests and giving personalized suggestions to customers.


There is place in the world for any business that takes care of its customers – after the sale. – Harvey MacKay

Event Speakers

Here are some of our speakers

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Why Attend


Customers will want to talk to you if they believe you can solve their problems. – Jeffrey Gitomer

Comprehensive Agenda

Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.

Boost your Business

Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.

Intelligent Event Experience

A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.

Who Should Attend


CXO, VP, Director, Head of -

  • Call Centre Director
  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational Excellence

Topics We Cover

Omni-Channel Experience

Data Security

Interactive Voice Response (IVR)

Hyper Personalization

Automatic Call Distributor (ACD)

Cost-Effective Multitenancy Model

Virtual Contact Center Model

Predictive Behavioral Routing (PBR)

Seamless Customer Service

Omnichannel Routing

Intelligent Automation

Industries

Education

Media and Entertainment

IT

Travel & Hospitality

Manufacturing

Healthcare

Retail

Transportation

Healthcare and Life Sciences

Energy

Why Sponsor

Why Us

Futurista Startup Elevate

Event Venue

Event venue location info

Join us in London, UK on the 18th June, 2024