Future of Contact Centre Automation for Businesses Summit

#FOVC2025

Date - 9th April, 2025
Time - 9:00 AM PDT
Venue - BEI San Francisco, Trademark Collection, USA

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About The Future of Contact Centre Automation for Businesses


The Future of Contact Centre Automation for Businesses is an informative summit that brings together industry leaders, tech innovators, and customer experience experts. Here, Attendees can expect to learn from industry experts about cutting-edge use cases, implementation strategies, and best practices for leveraging these technologies to enhance customer engagement, streamline operations, and drive business growth. With interactive & engaging keynotes, and plenty of networking opportunities, this summit is the perfect place to discover how the Future of Contact Centre Automation for Businesses can transform the way your business operates.

Unified Customer Interactions Across Multiple Channels

Contact center automation enables businesses to deliver a consistent and seamless customer experience across various communication channels, including phone, email, chat, social media, and SMS. Automated systems can track and integrate customer interactions from different platforms, providing agents with a unified view of the customer’s journey. For example, a retail company can use an automated contact center to ensure that a customer’s inquiry initiated via social media is seamlessly continued over the phone or through live chat without losing context. This integration ensures that customers receive consistent information and service, regardless of the channel they use, thereby enhancing their overall experience and satisfaction. Additionally, it allows agents to handle queries more efficiently, as they have access to the complete interaction history in one place.

Advanced AI-Driven Analytics and Predictive Insights

Proactive Problem Solving and Personalized Customer Service Contact center automation leverages AI-driven analytics to provide deep insights into customer behavior, preferences, and potential issues. By analyzing large volumes of data from past interactions, automated systems can predict customer needs and proactively address potential problems before they escalate. For instance, a financial services company can use predictive analytics to identify patterns in customer inquiries that might indicate common issues, such as problems with online banking features. By proactively sending out information or solutions before customers even reach out, the company can reduce inbound queries and enhance customer satisfaction. This predictive approach not only improves service efficiency but also helps build stronger, more personalized relationships with customers.

Efficient Resource Allocation and Cost Reduction

Automation allows contact centers to scale their operations efficiently without a corresponding increase in costs. Automated systems can handle large volumes of routine inquiries, freeing up human agents to focus on more complex and high-value tasks. For example, an airline can use chatbots to manage common questions about flight status, baggage policies, and check-in procedures, reducing the need for additional staff during peak travel seasons. This scalability ensures that the contact center can handle surges in demand without compromising service quality. Moreover, automation reduces labor costs associated with hiring, training, and managing large teams of agents, leading to significant cost savings. By optimizing resource allocation and reducing operational expenses, businesses


There is place in the world for any business that takes care of its customers – after the sale. – Harvey MacKay

Event Speakers

Here are some of our speakers

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Why Attend


Customers will want to talk to you if they believe you can solve their problems. – Jeffrey Gitomer

Comprehensive Agenda

Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.

Boost your Business

Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.

Intelligent Event Experience

A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.

Who Should Attend


CXO, VP, Director, Head of -

  • Call Centre Director
  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational Excellence

Topics We Cover

Omni-Channel Experience

Data Security

Interactive Voice Response (IVR)

Hyper Personalization

Automatic Call Distributor (ACD)

Cost-Effective Multitenancy Model

Virtual Contact Center Model

Predictive Behavioral Routing (PBR)

Seamless Customer Service

Omnichannel Routing

Intelligent Automation

Industries

Education

Media and Entertainment

IT

Travel & Hospitality

Manufacturing

Healthcare

Retail

Transportation

Healthcare and Life Sciences

Energy

Why Sponsor

Why Us

Futurista Startup Elevate

Event Venue

Event venue location info

Join us in BEI San Francisco, Trademark Collection, USA on the 9th April, 2025