About The Future of Virtual Contact Centre for Businesses
Virtual contact centers, also known as remote or cloud-based contact centers, represent a modern and flexible approach to customer service and engagement for businesses. These centers are designed to manage and handle customer interactions, such as inquiries, support requests, and sales, without the need for a centralized physical location. In a rapidly evolving business landscape,Group Futurista presents to you, "Future of Virtual Contact Centers for Businesses Summit". An event poised to revolutionize customer service and engagement. This summit offers a unique platform for industry leaders and experts to explore the limitless possibilities of virtual contact centers.
Enhanced Flexibility and Scalability
Virtual contact centers empower businesses with the ability to scale their operations up or down as per their needs. This is especially vital for seasonal businesses or those experiencing fluctuating call volumes. With virtual contact centers, businesses can harness the potential of remote working, thereby reducing the need for physical office space and offering employees more flexible working conditions.
Cost-Efficiency and Resource Optimization
By eliminating the need for on-premises contact center infrastructure, businesses can significantly reduce capital expenditure and ongoing maintenance costs. Virtual contact centers offer the tools for efficient call routing, agent performance monitoring, and data analytics. These help businesses streamline operations and enhance customer interactions.
Data-Driven Insights and Customer Engagement
By leveraging data, businesses can gain invaluable insights into customer behavior, preferences, and pain points. This knowledge can be used to personalize interactions and drive customer satisfaction. Predictive analytics can help forecast customer demand, enabling businesses to allocate resources more efficiently and improve customer service
There is place in the world for any business that takes care of its customers – after the sale. – Harvey MacKay
Event Speakers
Here are some of our speakers
Why Attend
Customers will want to talk to you if they believe you can solve their problems. – Jeffrey Gitomer
Comprehensive Agenda
Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.
Boost your Business
Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.
Intelligent Event Experience
A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.
Who Should Attend
CXO, VP, Director, Head of -
- Call Centre Director
- Customer Service
- Customer Experience
- Customer Insight
- Customer Strategy
- Digital Customer Experience
- Customer Loyalty
- Contact Centre
- Social Media
- CRM
- Marketing
- Direct Marketing
- Digital Marketing Specialists
- Operational Excellence
Topics We Cover
Omni-Channel Experience
Data Security
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Interactive Voice Response (IVR)
Hyper Personalization
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Automatic Call Distributor (ACD)
Cost-Effective Multitenancy Model
Virtual Contact Center Model
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Predictive Behavioral Routing (PBR)
Seamless Customer Service
Omnichannel Routing
Intelligent Automation
Industries
Education
Media and Entertainment
IT
Travel & Hospitality
Manufacturing
Healthcare
Retail
Transportation
Healthcare and Life Sciences
Energy
Why Sponsor
A premium networking experience with a pristine venue, smart applications, and fine dining services, enabling our delegates to make the most out of their time in a business class environment.
Filtered invitations for the selected key decision makers representing the world's largest organizations across industries, academia, and government organizations, making the conference apt and productive in all aspects.
Provision of a platform to innovative start-ups, leading solution providers, and cutting-edge product developers.
Customized packages designed for the right id of exposure, for the right kind of audience.
Why Us
Most creative people in business: leaders who are shaping the Future of business in creative ways.
World changing ideas: Products, concepts and policies that are perusing innovation for good.
World changing ideas: Products, concepts and policies that are perusing innovation for good.
Most innovative companies: The top companies in technology, media, finance and more.
Futurista Startup Elevate
Futurista Startup Elevate is a platform that transforms big-ideas into reality! The FVCC2024.3 24th April, 2024 will fuel start-ups to take themselves to the top by providing access to VC's, Mentors, and Potential Clientele from the corresponding industries. The perks include Product Showcasing, Speaking Slots, and Campaigns running among our thoroughly researched pack of delegates.
“Your investment should be equally risky and rewarding.” ― Anuj Jasani
Event Venue
Event venue location info
Join us in Orlando, Florida on the 24th April, 2024
Testimonials
- Mario Branderburg, Member of the German Parliament.
- Jeremy Rollison, Director of EU Government Affairs, Microsfot EU.
- Eline Chivot, Senior Policy Analyst at Center for Data Innovation.
- Paulina Jedwabska, Head of DCMS, UK of Government.
- Sasha Borovik, CFO & General Council, Cloudeo AG.
- Tim Walters, Principal Strategist & the Privacy Lead, The Content Advisory.
- Mike Sim
- Aaron Turner, CEO & Co- Founder of Hotshot Technologies.