Future Of Virtual Contact Centre For Businesses Summit (3rd Edition)


Date - 24th April, 2024
Time - 9:00 AM EDT
Venue - Orlando, Florida

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About The Future of Virtual Contact Centre for Businesses

Virtual contact centers, also known as remote or cloud-based contact centers, represent a modern and flexible approach to customer service and engagement for businesses. These centers are designed to manage and handle customer interactions, such as inquiries, support requests, and sales, without the need for a centralized physical location. In a rapidly evolving business landscape,Group Futurista presents to you, "Future of Virtual Contact Centers for Businesses Summit". An event poised to revolutionize customer service and engagement. This summit offers a unique platform for industry leaders and experts to explore the limitless possibilities of virtual contact centers.

Enhanced Flexibility and Scalability

Virtual contact centers empower businesses with the ability to scale their operations up or down as per their needs. This is especially vital for seasonal businesses or those experiencing fluctuating call volumes. With virtual contact centers, businesses can harness the potential of remote working, thereby reducing the need for physical office space and offering employees more flexible working conditions.

Cost-Efficiency and Resource Optimization

By eliminating the need for on-premises contact center infrastructure, businesses can significantly reduce capital expenditure and ongoing maintenance costs. Virtual contact centers offer the tools for efficient call routing, agent performance monitoring, and data analytics. These help businesses streamline operations and enhance customer interactions.

Data-Driven Insights and Customer Engagement

By leveraging data, businesses can gain invaluable insights into customer behavior, preferences, and pain points. This knowledge can be used to personalize interactions and drive customer satisfaction. Predictive analytics can help forecast customer demand, enabling businesses to allocate resources more efficiently and improve customer service

There is place in the world for any business that takes care of its customers – after the sale. – Harvey MacKay

Event Speakers

Here are some of our speakers

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Why Attend

Customers will want to talk to you if they believe you can solve their problems. – Jeffrey Gitomer

Comprehensive Agenda

Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.

Boost your Business

Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.

Intelligent Event Experience

A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.

Who Should Attend

CXO, VP, Director, Head of -

  • Call Centre Director
  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational Excellence

Topics We Cover

Omni-Channel Experience

Data Security

Interactive Voice Response (IVR)

Hyper Personalization

Automatic Call Distributor (ACD)

Cost-Effective Multitenancy Model

Virtual Contact Center Model

Predictive Behavioral Routing (PBR)

Seamless Customer Service

Omnichannel Routing

Intelligent Automation



Media and Entertainment


Travel & Hospitality





Healthcare and Life Sciences


Why Sponsor

Why Us

Futurista Startup Elevate

Event Venue

Event venue location info

Join us in Orlando, Florida on the 24th April, 2024