Future of a Virtual Contact Center for Small Businesses 3.0 US Edition

Overview

As small businesses continue to adapt to social distancing protocols, the future of call center operations will need to be virtual to ensure security while maintaining productivity. 2020 has been an incredibly turbulent year for many businesses, especially for small-scale businesses, with call centers taking the most brutal hit. Many contact centers have seen a 20% increase in call volume since mid-February of last year, demonstrating why enterprise contact center solutions are more important than ever.

Moving an entire workforce from an on-premise facility to a remote virtual installation is a daunting task that requires powerful and reliable cloud software to seamlessly run operations across multiple locations. In a virtual contact center, all incoming calls and inquiries are distributed via the cloud via a network of remote agents based on factors such as employee availability or skill level. This allows staff to quickly resolve issues as they arise. The underlying hardware (computer, phone, and Internet connection), cloud computing, and unified communications enable remote agents to perform the same tasks as in-office agents, benefiting customers, the company, and the agents themselves.

To learn more, join "The Future of Virtual Contact Center for Small Businesses," the latest 3.0 US Edition from Group Futurista. This exciting virtual summit features a panel of leading industry speakers who will share their expertise on the topic.