Future of Virtual Contact Center for Businesses 3.0 EMEA Edition

Overview

As businesses continue to adapt to social distancing protocols, future call center operations will need to operate virtually to ensure safety while maintaining productivity. 2020 has been a very turbulent year for many businesses, with call centers taking the most brutal hit. Many contact centers have seen a 20% increase in call volume since mid-February last year, which is why enterprise contact center solutions are more important than ever. Moving an entire workforce from a local facility to a remote virtual installation is a complex undertaking that requires robust and reliable cloud software to run operations seamlessly across multiple locations. In a virtual contact center, all incoming calls and inquiries are distributed via the cloud through a network of remote agents based on factors such as availability or employee skill level. This allows employees to resolve issues as they arise quickly. The underlying hardware (computer, phone, and internet connection), cloud computing, and unified communications enable remote agents to perform the same tasks as agents in the office, benefiting customers, the company, and the agents themselves.

To learn more, join Group Futurista's "Future of Virtual Contact Centers for Businesses," the latest episode of the 3.0 EMEA release, on February 15, 2023. This exciting virtual summit brings together a group of industry-leading speakers to share their experiences on the subject.