As businesses continue to adapt to social distancing protocols, future call center operations will need to operate virtually to ensure safety while maintaining productivity. 2020 has been a very turbulent year for many businesses, with call centers taking the most brutal hit. Many contact centers have seen a 20% increase in call volume since mid-February last year, which is why enterprise contact center solutions are more important than ever. Moving an entire workforce from a local facility to a remote virtual installation is a complex undertaking that requires robust and reliable cloud software to run operations seamlessly across multiple locations. In a virtual contact center, all incoming calls and inquiries are distributed via the cloud through a network of remote agents based on factors such as availability or employee skill level. This allows employees to resolve issues as they arise quickly. The underlying hardware (computer, phone, and internet connection), cloud computing, and unified communications enable remote agents to perform the same tasks as agents in the office, benefiting customers, the company, and the agents themselves.
To learn more, join Group Futurista's "Future of Virtual Contact Centers for Businesses," the latest episode of the 3.0 EMEA release, on February 15, 2023. This exciting virtual summit brings together a group of industry-leading speakers to share their experiences on the subject.
Connect, listen and learn with our live digital sessions.
Conversations and deliberations that are contagious.
Network Digitally with industry leaders across the globe.
Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.
The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations.
Industry's thought leaders, decision-makers, and solution providers will gather virtually to discuss the latest trends, innovations, and technologies in the Artificial Intelligence Industry.
Congregation of industry's top-level executives and senior officials for knowledge sharing.
Virtual Contact center:An Undeniable Choice for Current Times.
Achieving Agility & Competitive Advantage through AI & R.P.A in Virtual Contact Centres.
Maintaining Operations for a Fully Remote Team through A Virtual Contact Center.
Interactive Voice Response (IVR)
Automatic Call Distributor (ACD)
Cost-Effective Multitenancy Model
Virtual Contact Center Model
Predictive Behavioral Routing (PBR)
Seamless Customer Service.
Healthcare and Life Sciences
Travel & Hospitality
Media and Entertainment