Everyone is busy. Ask the contact center staff. This is because agents and clients lead hard lives and want to save time anytime, anywhere. Contact center managers are particularly interested in these efficiencies. Your contact center is the agent who can best help your customers. "Help" is the keyword because contact centers often serve as the first point of contact and can build loyalty. And support is at the heart of this trend in the contact center or call center industry.
Customers are getting smarter and more independent. This often means that only more complex issues reach the contact center. Agents also need to adapt to changes in a contact center or call center technology and quickly access data from CRMs. The ability to quickly discover and collaborate on available resources is built into agents' desktops. It is for businesses to provide services to their customers.
Is your contact center growing? According to the report, the global contact center market size in 2020 was approximately $339.4 billion was approximately $339.4 billion. By 2027, the industry is expected to be worth $496 billion*.
To learn more, join "Re-imagining Contact Centre Automation Virtual Summit (2nd Edition)," the latest edition of Group Futurista, scheduled through 11th October, 2023. This exciting virtual summit features a panel of leading industry speakers who will share expert perspectives on the subject.
Connect, listen and learn with our live digital sessions.
Conversations and deliberations that are contagious.
Network Digitally with industry leaders across the globe.
Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.
The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations.
Industry's thought leaders, decision-makers, and solution providers will gather virtually to discuss the latest trends, innovations, and technologies in the Artificial Intelligence Industry.
Congregation of industry's top-level executives and senior officials for knowledge sharing.
Virtual Contact center:An Undeniable Choice for Current Times.
Achieving Agility & Competitive Advantage through AI & R.P.A in Virtual Contact Centres.
Maintaining Operations for a Fully Remote Team through A Virtual Contact Center.
Interactive Voice Response (IVR)
Automatic Call Distributor (ACD)
Cost-Effective Multitenancy Model
Virtual Contact Center Model
Predictive Behavioral Routing (PBR)
Seamless Customer Service.
Healthcare and Life Sciences
Travel & Hospitality
Media and Entertainment