Future of AI Agents in Customer Service & Experience Virtual Summit Date - 30th November 2026
Time - 1000 HRS ET

AI is moving beyond chatbots. Customer-facing AI agents can now understand customer intent, access information, coordinate across business systems and take action to resolve issues. The next challenge is turning that capability into customer experiences that are useful, reliable, secure and measurable. As service organizations move from isolated AI pilots to connected agentic workflows, they must also determine where AI should act independently and where human judgment should take over.

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About The Event

From Customer Questions to End-to-End Resolution

Future of AI Agents in Customer Service & Experience Virtual Summit brings together customer experience, customer service, contact centre and technology leaders to explore how AI agents are transforming service journeys across voice, chat, messaging and digital channels.

This summit explores how organizations are:


  • Deploying AI agents across voice, chat, messaging and digital service channels
  • Moving from conversational AI to action-oriented customer experiences
  • Connecting AI agents with CRM, customer data and enterprise systems
  • Automating end-to-end service workflows and issue resolution
  • Coordinating AI agents with human service teams
  • Establishing permissions, guardrails and escalation paths for AI agents
  • Personalizing customer interactions using real-time context and customer data
  • Measuring resolution quality, customer effort and service costs
  • Monitoring AI interactions to improve accuracy, consistency and trust
  • Moving agentic AI from pilot projects into dependable production environments

Attendees will gain practical insights into designing agentic customer service experiences that improve resolution, efficiency and customer satisfaction while keeping human oversight where it matters.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • AI agents across the modern customer service journey
  • Moving from chatbots to autonomous issue resolution
  • AI-powered voice, chat and digital customer experiences
  • Connecting AI agents with CRM and enterprise systems
  • AI agents working alongside human service teams
  • Permissions, guardrails and escalation for customer-facing AI
  • Personalization using customer data and real-time context
  • Measuring customer effort, resolution quality and service costs
  • Monitoring and improving AI agent performance
  • Scaling agentic CX from pilots to production

Key Focus Areas:

  • Agentic customer service
  • Omnichannel AI experiences
  • Autonomous issue resolution
  • Conversational and voice AI
  • CRM and customer data integration
  • AI-powered contact centre transformation
  • Human and AI agent collaboration
  • AI governance and guardrails
  • Customer experience analytics
  • Production-scale agentic AI
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Topics We Cover

Designing AI agents for end-to-end customer resolution
Moving beyond FAQ-based chatbots to action-oriented AI
Giving AI agents controlled access to customer and business systems
Automating complex service workflows across multiple platforms
Using AI across voice, chat, messaging and digital channels
Creating effective human escalation and handoff models
Personalizing service using customer context and interaction history
Measuring AI resolution rates, customer effort and service costs
Monitoring AI conversations and agent decisions for quality
Building reliable and governed agentic CX at scale

Industries

Banking & Financial Services
Insurance
Healthcare & Pharmaceuticals
Retail & E-commerce
Telecommunications
Travel & Hospitality
Technology & Software
Manufacturing
Energy & Utilities
Automotive
Transportation & Logistics
Media & Entertainment
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads & Specialists in -

  • Customer Experience
  • Customer Service & Support
  • Contact Centre Operations
  • Digital Experience
  • Artificial Intelligence & Machine Learning
  • Customer Success
  • CRM & Customer Data
  • Digital Transformation
  • Technology & IT
  • Conversational AI
  • Service Operations
  • Innovation & Strategy

Our Speakers

The summit brings together senior customer experience, customer service, contact centre, AI, technology and digital transformation leaders responsible for modernizing customer journeys. Speakers will share practical strategies for deploying AI agents, connecting them with enterprise workflows, improving resolution and efficiency, and maintaining human oversight for complex or sensitive interactions.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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