Future of AI Contact Center Analytics & CX Intelligence Virtual Summit — UK Edition Date - 18th November, 2026
Time - 11:00 AM GMT

Explore how UK organisations are using AI-powered analytics, conversational intelligence, and real-time customer insights to transform contact centre performance and customer experiences. The Future of AI Contact Center Analytics & CX Intelligence Virtual Summit brings together contact centre leaders, customer experience executives, analytics professionals, operations leaders, and technology innovators to examine how intelligent data can improve every customer interaction.

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About The Event

Turn Every Interaction Into Actionable Intelligence.

Contact centres are generating vast amounts of conversational and operational data across calls, digital channels, agents, and customer journeys. Yet many organisations still struggle to turn this information into timely decisions that improve service quality, agent performance, and customer satisfaction.

AI-powered contact centre analytics is changing this. Intelligent speech analytics, conversation intelligence, real-time monitoring, sentiment analysis, predictive analytics, and automated quality management are helping organisations understand customer needs, identify operational bottlenecks, and act on emerging issues faster.

This summit explores how organisations are:


  • Turning customer conversations into actionable insights
  • Using AI to analyse calls and customer interactions at scale
  • Identifying sentiment, intent, and emerging customer issues
  • Improving agent performance with data-driven coaching
  • Automating quality assurance and interaction monitoring
  • Using predictive analytics to improve contact centre performance
  • Connecting interaction data with broader customer journeys
  • Creating more personalised and responsive customer experiences

Attendees will gain practical insights into AI-powered contact centre analytics, conversation intelligence, customer journey insights, and data-driven CX transformation.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • AI-powered contact centre analytics
  • Conversation intelligence
  • Speech analytics
  • Sentiment and intent analysis
  • Real-time customer insights
  • Agent performance analytics
  • Automated quality assurance
  • Customer journey intelligence
  • Predictive contact centre analytics
  • CX performance measurement

Key Focus Areas:

  • Contact Centre Analytics
  • Customer Experience Intelligence
  • Conversational AI
  • Speech Analytics
  • Customer Journey Analytics
  • Agent Performance
  • Quality Management
  • Predictive Analytics
  • Customer Insights
  • Contact Centre Transformation
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Topics We Cover

The Future of AI-Powered Contact Centre Analytics
Turning Conversations Into Customer Intelligence
Real-Time Speech & Sentiment Analytics
AI-Driven Quality Assurance
Using Customer Intent to Improve Service
Data-Driven Agent Coaching & Performance
Predictive Analytics for Contact Centre Operations
Connecting Contact Centre Data With Customer Journeys
Measuring CX Through Interaction Intelligence
Building Intelligent, Customer-Centric Contact Centres

Industries

Financial Services
Telecommunications
Healthcare & Life Sciences
Retail & E-Commerce
Insurance
Travel & Hospitality
Utilities
Government & Public Sector
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads, Managers & Specialists in -

  • Contact Centre Operations
  • Customer Experience
  • Customer Service
  • Customer Analytics
  • Contact Centre Technology
  • Digital Transformation
  • Customer Insights
  • Workforce Management
  • Business Intelligence
  • Operations

Our Speakers

Hear from contact centre executives, CX leaders, customer analytics specialists, operations professionals, conversation intelligence experts, and AI innovators as they share practical strategies for turning customer interactions into actionable intelligence, improving agent performance, and creating more responsive customer experiences.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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