Future of Automotive Retail, Digital Dealerships & AI-Driven Customer Experience Virtual Summit — EMEA Edition Date - 24th November, 2026
Time - 1100 HRS CET

Explore how leading automotive retailers, dealership groups, OEMs, mobility providers, and digital commerce innovators across EMEA are leveraging AI, connected retail platforms, omnichannel customer journeys, and data-driven dealership operations to transform vehicle sales, aftersales, and customer engagement. The Future of Automotive Retail, Digital Dealerships & AI-Driven Customer Experience Virtual Summit brings together automotive executives, dealer principals, digital transformation leaders, customer experience experts, and technology innovators to discuss the future of intelligent automotive retail.

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About The Event

Transform Dealerships. Elevate Customer Experiences. Accelerate Automotive Growth.

The automotive retail industry is undergoing a fundamental transformation as customers increasingly expect seamless digital buying journeys, personalized engagement, transparent pricing, and connected ownership experiences. At the same time, dealerships must optimize inventory, streamline operations, strengthen aftersales services, and improve profitability in an increasingly competitive market.

Leading automotive organizations are adopting AI-powered retail platforms, digital dealership technologies, customer data intelligence, omnichannel commerce, and connected service ecosystems to modernize retail operations and deliver exceptional customer experiences from vehicle discovery through ownership.

This summit explores how organizations are:


  • Leveraging AI to personalize automotive retail and customer engagement
  • Building connected digital dealership ecosystems
  • Modernizing vehicle sales through omnichannel retail experiences
  • Improving inventory, sales, and aftersales operations with intelligent analytics
  • Enhancing customer lifecycle management and loyalty strategies
  • Optimizing dealership workflows through automation and digital platforms
  • Utilizing customer data to improve sales performance and service experiences
  • Driving operational efficiency across the automotive retail value chain

Attendees will gain practical insights into digital dealership transformation, AI-powered automotive retail, customer experience innovation, and connected mobility strategies.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • AI-powered automotive retail strategies
  • Digital dealership transformation
  • Omnichannel vehicle sales and customer journeys
  • Customer data platforms and personalization
  • Inventory optimization and retail intelligence
  • Aftersales digitization and service innovation
  • Automotive CRM and customer lifecycle management
  • Connected retail platforms and dealership automation
  • Data-driven sales and operational performance
  • Future of intelligent automotive retail

Key Focus Areas:

  • Digital Automotive Retail
  • AI-Powered Customer Experience
  • Connected Dealerships
  • Omnichannel Commerce
  • Dealership Management
  • Automotive CRM
  • Sales & Aftersales Innovation
  • Customer Data & Analytics
  • Retail Operations
  • Automotive Digital Transformation
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Topics We Cover

Future of Automotive Retail
AI in Vehicle Sales & Customer Engagement
Digital Dealership Transformation
Connected Customer Journeys
Omnichannel Automotive Commerce
Intelligent Dealership Operations
Aftersales Experience & Service Innovation
Automotive Data & Customer Insights
Retail Performance Optimization
Building the Next Generation Automotive Dealership

Industries

Automotive Retail
Automotive OEMs
Dealer Groups
Mobility Services
Automotive Finance & Leasing
Automotive Technology
Fleet & Mobility Management
Vehicle Distribution
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads, Managers & Specialists in -

  • Automotive Retail
  • Dealership Operations
  • Digital Transformation
  • Customer Experience
  • Sales & Marketing
  • Aftersales & Service
  • Dealer Network Management
  • Automotive Technology
  • Business Operations
  • Mobility Strategy

Our Speakers

Hear from automotive retail executives, dealership leaders, OEM innovators, customer experience specialists, mobility experts, and digital transformation leaders sharing real-world insights on leveraging AI, connected retail technologies, and intelligent customer engagement to transform dealership operations and deliver exceptional automotive buying and ownership experiences.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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