Future of Conversational AI & Contact Centers Virtual Summit Date - 12th November 2026
Time - 1000 HRS ET

Customer service is moving beyond scripted chatbots and traditional contact center automation. AI agents can now handle conversations across voice, chat, email, and messaging while maintaining context, taking actions, and escalating complex interactions to human specialists. At the same time, contact centers are gaining new ways to analyze every customer interaction, identify recurring issues, improve agent performance, and turn conversations into actionable business insights.

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About The Event

Building the AI-Native Contact Center

The next generation of customer experience is being shaped by conversational AI that can understand intent, resolve issues, work across channels, and continuously improve from customer interactions.

This summit explores how organizations are:


  • Deploying AI agents across voice, chat, email, SMS, and messaging
  • Moving from chatbot deflection toward end-to-end issue resolution
  • Maintaining customer context across multiple channels
  • Using AI to automate repetitive contact center workflows
  • Combining AI agents with human specialists for complex interactions
  • Applying conversational intelligence to improve customer experience
  • Analyzing 100% of customer conversations instead of relying on sampled interactions
  • Using AI-powered insights to identify recurring customer pain points
  • Improving contact center quality, productivity, and resolution rates
  • Building more personalized and proactive customer experiences

Modern AI-native CX platforms are increasingly combining conversational agents, contact center capabilities, quality management, knowledge, workforce functions, and customer insights into a unified operating model.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • Moving from chatbot deflection to AI-powered resolution
  • Building AI-native contact center operations
  • Deploying AI agents across voice, chat, email, and messaging
  • Maintaining context across customer conversations and channels
  • Balancing autonomous AI with human escalation
  • Using AI to improve contact center quality and consistency
  • Analyzing every customer interaction for actionable insights
  • Applying conversational AI to reduce customer effort
  • Personalizing customer interactions using context and memory
  • Measuring AI impact through resolution, CSAT, efficiency, and business outcomes

Key Focus Areas:

  • Conversational AI
  • AI customer service agents
  • AI voice assistants
  • Omnichannel customer experience
  • Multimodal conversations
  • Contact center automation
  • Agent assist and human-AI collaboration
  • AI-powered quality assurance
  • Customer conversation intelligence
  • AI-native CX operations
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Topics We Cover

AI-powered contact centers
Autonomous customer service agents
Conversational AI for voice support
AI chat and messaging
Multimodal customer interactions
Intelligent call routing and escalation
Agent performance and AI assistance
Automated quality management
Voice of Customer analytics
Customer experience personalization

Industries

Banking & Financial Services
Insurance
Retail & E-commerce
Telecommunications
Healthcare & Life Sciences
Travel & Hospitality
Technology & SaaS
Automotive & Mobility
Consumer Services
Logistics & Transportation
Utilities
Media & Entertainment
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads & Specialists in -

  • Customer Experience
  • Contact Center Operations
  • Customer Service
  • Customer Support
  • Conversational AI
  • Artificial Intelligence
  • Digital Transformation
  • Customer Success
  • Contact Center Technology
  • Workforce Management
  • Quality Assurance
  • Business Operations

Our Speakers

The summit brings together senior customer experience, contact center, AI, customer service, operations, and digital transformation leaders. Speakers will share practical insights into deploying conversational AI, combining autonomous agents with human expertise, improving omnichannel experiences, and using customer interaction data to continuously improve CX operations.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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