Future of Customer Data & Real-Time Personalization — APAC Edition Date - 29th October 2026
Time - 1000 HRS SGT

Customer expectations across APAC are becoming increasingly shaped by digital interactions, connected channels, and personalized experiences. Organizations need a unified understanding of customer behavior across websites, mobile apps, commerce platforms, service channels, and other touchpoints to deliver relevant experiences in the moment. As customer data becomes more important for personalization and AI, organizations are moving toward real-time data foundations that can resolve identities, enrich customer profiles, manage consent, and activate insights across the customer journey.

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About The Event

Turning Real-Time Customer Data Into Personalized Experiences

Fragmented customer data can make it difficult for marketing, customer experience, analytics, and AI teams to work from the same view of the customer. A connected customer data strategy can help organizations unify signals, understand customer intent, and act on relevant information while it is still useful.

This summit explores how organizations are:


  • Building unified customer profiles across digital and offline touchpoints
  • Resolving customer identities across devices, channels, and sessions
  • Capturing customer signals in real time
  • Enriching profiles with behavioral, transactional, and contextual data
  • Creating dynamic audiences based on live customer behavior
  • Delivering personalized experiences across multiple channels
  • Using AI and predictive insights to anticipate customer needs
  • Activating customer data across marketing, service, and engagement platforms
  • Embedding consent and privacy controls throughout the data lifecycle
  • Connecting customer data with AI models and intelligent decisioning systems

Real-time identity resolution, unified profiles, dynamic audiences, and governed activation are increasingly becoming the foundation for personalized customer experiences and AI-driven engagement.

Why Attend?

Gain actionable strategies and insights to implement automated, consistent infrastructure, streamline operations, and accelerate release velocity while maintaining compliance and operational control.

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Digital Sessions

Live expert-led sessions packed with actionable takeaways.

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Digital Panel Discussions

Insightful discussions with industry leaders and innovators.

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Digital Network

Connect and collaborate with professionals worldwide.

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Virtual One-to-One Meetings

Focused meetings to build partnerships and close deals.

Highlights

06+

Knowledge Sessions

Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+

Industry Leaders

Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

300+

Attendees

Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

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Our

Discussion Points

  • Building a unified view of the customer across channels
  • Real-time identity resolution and customer profile management
  • Breaking down customer data silos
  • Capturing and activating real-time behavioral signals
  • Personalizing customer journeys across digital touchpoints
  • Using predictive insights to identify high-value customer moments
  • Connecting AI models with trusted customer context
  • Creating dynamic audiences based on changing customer behavior
  • Balancing personalization with privacy and consent
  • Measuring the impact of real-time customer engagement

Key Focus Areas:

  • Customer data platforms
  • Real-time personalization
  • Identity resolution
  • Unified customer profiles
  • Customer data orchestration
  • AI-powered customer experiences
  • Predictive customer analytics
  • Audience management and activation
  • Data privacy and consent
  • Omnichannel engagement
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Topics We Cover

Real-time customer data collection
Identity stitching across devices and channels
Unified customer profiles
Dynamic audience segmentation
AI-driven next-best actions
Predictive customer insights
Real-time journey orchestration
Personalized marketing activation
Consent-aware customer data management
AI-ready customer data foundations

Industries

Banking & Financial Services
Insurance
Retail & E-commerce
Telecommunications
Travel & Hospitality
Healthcare & Life Sciences
Technology & Software
Automotive
Media & Entertainment
Consumer Goods
Logistics & Transportation
Professional Services
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WHO SHOULD ATTEND?

JOB TITLES

CXOs, VPs, Directors, Heads & Specialists in -

  • Customer Experience
  • Digital Marketing
  • Marketing Technology
  • Customer Data Management
  • Data & Analytics
  • Customer Insights
  • Personalization
  • CRM
  • Digital Transformation
  • AI & Machine Learning
  • Data Privacy & Compliance
  • Product & Digital Experience

Our Speakers

The summit brings together senior marketing, customer experience, data, analytics, technology, AI, and digital transformation leaders from across APAC. Industry experts will share practical insights on unifying customer data, resolving identities, delivering real-time personalization, activating AI-driven insights, and building privacy-conscious customer experiences across channels.

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Past Event Highlights

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Our Testimonials

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

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Karen Mascarenhas Manager, Demand Generation - Uniphore

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

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Jennifer Mavaseh Director of Business Development -Nastel Technologies, Inc.

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

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Elise Dumolin Field Marketing Manager -DACH -Nintex

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

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Cameron Regional Marketing Specialist, APAC - Akeneo

Faq

frequently asked questions

This event is designed for industry professionals, decision-makers, technology leaders, innovators, and solution providers who want to explore the latest trends, strategies, and real-world insights related to the summit topic.

Yes, this is a paid event. Once registered, you’ll receive full access to the live sessions, networking opportunities, and post-event resources depending on your ticket type.

After completing your registration, you will receive a confirmation email along with the event access link and instructions. You can join from any device with a stable internet connection.

Yes, attendees will receive access to the on-demand event recordings after the summit, allowing you to revisit important discussions and insights.

Absolutely. The summit includes interactive sessions, live Q&A with speakers, and virtual networking spaces to connect with industry peers and experts.

If you are interested in speaking or sponsoring, please reach out to us through our contact page or send an inquiry to our team. We will get back to you with available opportunities and partnership benefits.

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